back to article Rackspace profits from cloudy transitions

Rackspace Hosting, which co-founded the OpenStack cloud controller effort with NASA two years ago, was bragging last week that it had finally went live with OpenStack on the compute side. But the funny bit is, as Tuesday's results show, that business has been booming even before it moved to the Essex release of the OpenStack …

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No, it's their...

...support: the fact that I have my own team/I can get someone *very knowledgeable* on the phone every time when I call in under a minute and get things changed/fixed/added/etc immediately keeps me there since 2005 (+ the quality of service, of course.)

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FAIL

" was bragging last week that it had finally went live with OpenStack..."

OUCH.

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