yeah, more needed
i recently left vodafone for a few reasons after shifting over from 3...
they just seriously do not seem to have it together yet. eg...
- a prepaid pocket wifi brand new in an area just finished with the 'upgrade' could not do more than 10kb/sec downloads. no knowledge of the issue at customer service and after 5 days of this for overseas visiting clients and still no clue I just took the thing back.
- with my own paid monthly i switched from 3 and they did give me an awesome deal after 6 years 'loyalty' (well stupidity after they forced a manual network upgrade on my blackberry that stopped me being able to manually roam on telstra so i could no longer make stable calls at home).
- once i switched they were still sending me crap in the post around switching offers and are still emailing me this stuff 2 months after i left them. on switching the reception was just the same as 3 so they gave me 2 months half price. then they upped that to another 6 months half price and then later someone told me that only 1 tower was left to update some 15km away from where i live in october so i bailed. their website still suggests a heap of work to be done in my area, but no one seems to be able to give any clear answer on what that may be and every store or phone person says something different.
so switched to virgin which is basically optarse without the price and crap marketing and the experience is so hugely better. vodafone's customer service was actually really really good for me (apart from a $700 final bill error) but they really seem bogged down in their archaic old service and billing systems, network that has improved but has miles and miles to go and seemingly no internal communication or clear idea where things are going. So really, they're all crap but at least i didn't have to switch to the arrogance of telstra. I was told the focus at voda is now on customer retention with delays to network improvements. They need to get a wiggle on