Feeds

back to article Google Nexus 7 shipping cock-up enrages fandroids

Google hasn't cloaked itself in greatness if the number of complaints from a legion of frustrated customers awaiting the arrival of the Nexus 7 is anything to go by. Those who pre-ordered the Jelly Bean Android-powered fondleslab from the web giant's online Play store late last month have told of shipping delays and poor …

COMMENTS

This topic is closed for new posts.

Page:

Anonymous Coward

Do people really love Google or do they just not like Microsoft or Apple?

5
0
Anonymous Coward

Love Google

If you have a Nexus7, you would know why..

It's a fantastic bit of kit, and a very nice price.

9
2
Silver badge

Jelly Bean

Damn you Google. The name keeps earworming me with "Billy Jean".

Oooh!

/moonwalk

1
2
Silver badge
Thumb Up

The answer to your question

Yes.

0
1
Stop

Oh blimey - they really DO love Google, it's not a fad. The sun fucking shines out of their advertised ass every second of the day and they can literally do no wrong.

At least on this site anyway.

5
7
Silver badge

I don't think they love any of these corporations so just pragmatically buy whichever device they're most attracted to, completely blind to the troll wars that go on amongst certain users in forums like this. I'll wager that 99% of people that pick up a Nexus 7 from, say, the shelves of Tesco, will at no point have a conscious thought about the ethics of Google versus those of Apple or Microsoft.

The brand will make them confident the device is going to work well and the rest of the decision will just be features (as in, actual tangible ones, like 'surfs the web', 'plays Angry Birds', 'can be plugged into the TV', not the child-like 'OMG! It's got a triple-core 987Mhz GPU!') versus price.

2
0

Are you honestly questioning where the possibility of google fanboys existence? I didn't think that could be questioned.

Some people love their budget malware magnets.

0
2
Trollface

just have to say...

Got my nexus 7 an hour ago...

Loving it so far, no defects apart from a tight cover to the box...

0
0

Re: just have to say...

I got mine last friday, and it's pretty good.

I agree that the biggest flaw is how hard it is to get it out of the box.

0
0

Re: just have to say...

yep, agree with that. My 16gb model (ordered on the 28th) arrived at 10.30 and didn't get it out of the box until 11.15...

0
0
Bronze badge
Stop

It is a bit rubbish...

... that I pre-ordered via Google Play a 16Gb version on the 1st of July and won't get it until next week, when I can order RIGHT NOW on the Tescos website and pick it up from store tomorrow.

I didn't think it was a stupid assumption that ordering direct would be quicker than waiting for resellers to get stock...

2
0

Re: It is a bit rubbish...

Thing is, what you've got is a massive number of people pre-ordering from the main source, and very few people ordering from third parties.

So when the big shipment arrives, it's easy to send off a few cases to the main third parties, at the same time (or even after) sending a load of cases to the pre-order fulfillment.

However, the third parties have fewer orders to work through, and have better distribution scale than the Google pre-order fulfillment. Hence the third parties can get it out to people ordering late, whilst Google are still trying to get through the pre-order backlog

0
0
Silver badge

Re: It is a bit rubbish...

Just go and get it from Tesco. When the pre-order arrives, send it straight back. You don't have to have a reason to return products you buy mail order (although you may have to pay return postage).

I got mine --- well my son's :-( --- yesterday, despite being addressed to Gordon House.

0
0
Anonymous Coward

Got mine last friday (13th)

Ordered from ebuyer though :)

16gb model was due in stock today (19th) but turned up at my house at 8am last friday (13th)

Free delivery too (£10 from google)

Great machine, and even better now it's running XBMC.

0
0

Re: Got mine last friday (13th)

me2 .. as ebuyer had free next day delivery and I could go through quidco I did not bother with Google play.

Still have not found anything worth spending the £15 play credit on (no music in the UK store) .. Going through the free apps first .. although the app quality does not yet seem as high as the Apple store variety.

Have watched Transformers 3 as it was free though.

0
0
Facepalm

Re: Got mine last friday (13th)

Ooh you lucky dabber - I preordered mine approximately 10 seconds after the announcement and still haven't got a shipping message...

0
0

Re: Got mine last friday (13th)

Got mine from Ebuyer last week as well. There are 162 left when I ordered mine.

0
0
Happy

Got mine yesterday.

Very tight cover on the packaging - had to rip the slip cover off, and the speaker is apauling. Crackles badly at 50% volume. Other wise an amazing device.

0
0
Anonymous Coward

Love how the exchange rate for the tablet is 1.25 ($250 versus £200), but the exchange rate for the store credit is a whopping 1.66 ($25 versus £15). Now I can get screwed twice by the currency conversion! Cheers, Google.

0
0

VAT

1
0
Anonymous Coward

Idiot alert

You have to pay tax on the tablet, but not on the store credit (you pay tax when you buy items from the store).

2
0

This post has been deleted by its author

Silver badge

I guess...

Google wanted to just run out of stock and leave thousands disappointed, yet manage to spin this into glowing press reports of unprecedented demand and "flying off the shelves".

Unfortunately their lawyers warned them Apple have already patented this technique.

3
1
Gold badge
Joke

What on earth is going on?

Haven't they learned their lesson about slavishly copying Apple?

Knicker wetting, semi-literate fanbois screaming blue murder 'cos they can't get the latest shiny within 2 picoseconds of the official launch time? I'm sure Apple own the IP on that.

3
1
Anonymous Coward

Sits back and wait for the usual suspects from Apple and Nintendo threads to start screeming about 'deliberate shortages to get launch day headlines'...

Didn't see no stories about queues camping round the block to get one though..

off topic: 'Anonymous cowards cannot choose their icon' ...cannot see what they are typing either.. nice one Chan Reg.... D'oh!

1
0
Silver badge

If they think this is bad

Then clearly none of them ever ordered a raspberry pi.

2
1
FAIL

TNT wouldn't let me correct the broken address (this qualifies as an address 'change' that's prohibited by their contract with Computer2000). So they tell me to contact Computer2000. Who tell me to contact Google. Who are of course impossible to contact. Umpteen more conversations later with TNT staff all end with "sorry, we can't change the address, you could be anyone, you must contact Google". I make a radical suggestion - why don't I collect it from the TNT depot? Yes, that will work, they say, if I bring enough identification. We'll see if they deign to let me take it away, or if the machine is in bits from rolling around a TNT van for 3 days. Wow. If Google don't fire Computer2000 I'd be amazed.

1
0
FAIL

Luckily the TNT delivery driver was significantly brighter than Computer 2000 and despite my address showing as Name, Flat #, Gordon House, Postcode he actually took the trouble to find me when he had a choice of at least 10 properties (40 Flats) to try. Well done the TNT driver! Zero points for Computer 2000 and not many for Google who seem to choose contractors like the Olympics committee. At least we didn't finish up with G4S.

2
0
Anonymous Coward

ID + proof of address, LOL

and if it does NOT include that first address line... well, I'm sorry sir, computer says nooooo...

1
0
Trollface

Surely you can just call Google's customer service?

0
1
Silver badge

The courier is probably quite happy that punter was 'robed', I doubt he wanted to see his pens!

1
0
Thumb Down

Google Play - Ramdom shipping order

A major gripe apart from the device shipping from third party retailers before Google Play started shipping is that Google Play have been shipping pre-orders in seemingly random order.

For example, some Nexus 7’s ordered on launch day (27 June) over three weeks ago have not yet been shipped compared to units ordered as recently as earlier this week that have.

Not the end of the world, but I can’t imagine someone like Amazon processing orders this way.

0
0

Bizzare

My mate was JUST telling me how he ordered one duing the keynote but then almost immediately tried to cancel it once he learned it's Kindle support was poor.

He spent 2 weeks trying to cancel it and now it's turned up at work.

He's chucked it on Facebook Market at cost price.

0
1

Re: Bizzare

Sorry, can't resist. Your mate reckons people are going to want to buy one from him for the same price they can buy it from a retailer? Tell him good luck with that.

1
0
Anonymous Coward

Re: Bizzare

Tell me yourself. I may well be left with no option but to return the N7, but given how well Google/third party fulfilment firm have taken note of cancellations (mine and others on the thread), I'm not convinced I'll actually get my money back. If it does go back on return then every last scrap of correspondence is getting printed in anticipation of a word with my credit card co.

Whilst I applaud Google for getting into direct sales again after the Nexus One, they need to understand that retail is about more than just gathering orders/pre-orders and then fulfilling them. People cancel, expire, want to return, change address, change payment method etc. Google Play seems to have little to no facility to do this.

Not sure why 8GB N7s are closing out at £189+ with p&p on top on ebay. I suspect sellers would have to clear at least this to break even after ebay and paypal (prop. ebay) take their modest considerations.

0
0
Anonymous Coward

Re: Bizzare

Further to the above, took an hour and 20 mins on the phone to ultimately get through to someone in the USA. Cue trying to impress on her that no, it was delivered by TNT and not UPS, that even though there is nothing wrong with it it CAN be returned (Distance Selling Regulations), no you can't charge me a restock fee (Distance Selling Regulations again) and that I don't have a Zip code - I have a postcode.

I supposedly have a returns number & label being emailed to me, although half an hour later I'm still waiting. Google may well be kings of search, advertising and the like but as a retail entity I know several dodgy burger vans that could seriously outclass them. They'd have to be twice as good as they are at the moment to qualify as shambolic.

2
0
Anonymous Coward

Really?

I am a brit, got mine today, earlier than promised. Communication was great, and I got a free upgrade to overnight shipping.

I guess I don't have an axe to grind either way, as I have iThingies too, so I don't need to lie pro or con, like some slightly excitable muppets around here :)

1
0
Happy

eBuyer

Pre-ordered mine from eBuyer, had it for over a week now. Also got the £15 credit for Google Play.

0
0
Thumb Up

Re: eBuyer

me too. lucky for me, it arrived just as i was heading out the door last friday morning so had the pleasure of showing it off to my workmates (all infrastructure geeks too). then utilised the friday night hotel wifi to browse/fondle/nerd out

i like it, sygic satnav on it is very good btw. download all maps locally.

0
0
Anonymous Coward

Re: eBuyer

Also, holy crap, whatever gps chippery they added to it is loads better than the usual AGPS stuff found in the baseband chipset of phones..

Google maps downloaded locally, and it runs like a dream :)

0
0

If it had HDMI out Id probably have jumped at it - as it was I went for a (flawed) £80 Touchpad 7 from Maplin. Returned it, but its kind of killed my tablet enthusiasm. If the next version has HDMI I might well be tempted.

0
0
Anonymous Coward

freelander pd10

with gps and hdmi out, under 90 quid. Surely not as perfect as the google product, surely the gps "must" be much worse, and the battery life is like 5 hrs rather than google 9 or so, but then, with a 32 Gb micro sd card for 15 quid I have a surprisingly ueable toy (common, it's nothing better than that).

and then, it comes with this google play store installed, plus a direct link to download and install the latest firmware. Yes, the startup comes up in Chinese, but hey, after that it's rather nice.

a plug? well, yeah, but then, I'm pretty sure it's better than what they sell at Maplins. And I didn't even say where to get it.

1
0
Silver badge

Ordered mine on the 27th and had no emails or anything from them, even though it showed complet Monday...

pre-ordered from Currys on the 29th as I could get the 16GB for nearly the same as the 8GB with a voucher etc and recieved it today.

Google are not looking good with this lack of communication, I sent a total of 6 requests to cancel starting on the 29th and still have not heard anything about that.

The tablet itself is a dream to use with Jelly bean but the experience of ordering through Google Play Store is a joke.

2
1
Anonymous Coward

"Google are not looking good with this lack of communication, I sent a total of 6 requests to cancel starting on the 29th and still have not heard anything about that"

And I was hoping I might've had my order cancelled with merely two requests.

0
0
Go

I thought the term was ...

... roidfan

0
1
Anonymous Coward

Re: I thought the term was ...

no it's Analdroid

3
2

Dear Google

Where the hell are the 600,000 Nexus7s I ordered?

5
0
FAIL

EBuyer dispatching delayed!!!

EBuyer.co.uk was slapped by google for sending out Nexus 7 early. Now we are told today that no stock has arrived and shipment won't start till atleast next week. Sounds like they had there deliveries stopped once google heard they shipped to early. They seem to go from one side of the date over to the other. How hard is it to store the stock against a number of pre-orders and ship it only the day before release?

0
0

To pick on the wording of that angry buyer....

If their face is going to combust because they have not received their Nexus 7, that is not spontaneous combustion. It is combustion induced by shipping delays.

2
1
FAIL

You should try returning one

On the phone yesterday for two hours (takes an hour of holding on to get thru) trying to get google to send me a replacement as mine is fucked up - the speaker buzzes to the extend you can't hear anything else and the screen is lifting on the left hand side.

They are the worst company EVER to deal with. Send you a replacement straight away? Fuck no. Has to be passed to some other team and I have still heard nothing. What a bunch of idiots. Total fail.

3
0

Page:

This topic is closed for new posts.