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back to article Apple 'fesses up: We broke App Store downloads

An Apple App Store server spat out broken copies of several high-profile titles this week, the iPad maker has admitted. Updates for popular software including Instapaper and Angry Birds in Space were corrupted when downloaded, causing the programs to crash when fanbois attempted to use them. Instapaper dev Marco Ament …

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Excellent. Let us hope that it is the start of a trend as far as how................

..............The Man From Cupertino deals with problems and how one communicates with those who are affected. I criticised Apple in the thread attached to the previous article concerning this issue and I am happy to acknowledge that they have moved way faster on this occasion (as far as communicating with their customers and the world at large is concerned) than has typically been the case until this issue cropped up. I am however obliged to say, "about bloody time".

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Anonymous Coward

Re: Excellent. Let us hope that it is the start of a trend as far as how................

I'm just impressed they didn't try to say user's had downloaded it wrong.

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FAIL

It was

It was a bug I tell you, it was a bug!

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Re: Excellent. Let us hope that it is the start of a trend as far as how................

Second that. But "small number of users" spin is disappointing. Then again - not bad by Apple PR statement standards .

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Re: Excellent. Let us hope that it is the start of a trend as far as how................

Im curious though (I didn't see the fine article cover it), how is APPL going to deal with the one star reviews given to products because of this? It's a bit of slander on the developer, as it wasn't there fault, but there may be other reasons the user didn't like it.

interesting.

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Headmaster

@Oninoshiko RE ".....going to deal with the one star reviews given to products because of this?"

Yes, that is an awkward one and I imagine the devs will be complaining loud and long on exactly that issue. Is it possible for Apple to "reset" the star ratings with a short one or two line explanation as to why do you think, without it creating a problem with the system at their appstore? Even so they owe it to their devs to ensure that those of their customers who do not read tech fora like El Reg are made aware that those ratings are wholly unfair currently.

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Devil

Re: Excellent. Let us hope that it is the start of a trend as far as how................

No, no. The download would have worked if punters hadn't been holding the device incorrectly.

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Trollface

Will they patent this?

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Boffin

Yes

The part Apple is patenting is the lie "...it affected a small number of users."

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Bronze badge

Re: Yes

Yes, a business method patent "... entirely depending upon your definition of small."

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Devil

Nah,

that one isn't patentable, but it probably qualifies for trademark protection.

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I had a bet with myself...

...when I read the headline. I bet that when I read the article, the 'confession' quote from Apple would be missing an apology.

Turns out I won.

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Bronze badge

Re: I had a bet with myself...

If you made a bet with yourself, wouldn't you ALWAYS win, one way or the other?

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Trollface

Re: I had a bet with myself...

Technically, you will always win and lose a bet with yourself, since every bet has a winner and loser. Unless of course you're betting on flipping coins and the coin lands on its edge. But I digress...

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Trollface

Re: I had a bet with myself...

Yes, but it was the side I had backed to win.

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Anonymous Coward

Re: I had a bet with myself...

"Re: I had a bet with myself...

If you made a bet with yourself, wouldn't you ALWAYS win, one way or the other?"

W O W, way to miss the point!

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Anonymous Coward

Re: I had a bet with myself...

For a while I bet against my self when betting against myself. Turns out the odds were against me all along.

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Trollface

Re: I had a bet with myself...

Was this before or after you played with yourself?

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Pint

Re: I had a bet with myself...

One could easily construct a Gödel style bet with yourself that would implode the Universe if spoken aloud.

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Anonymous Coward

"his nail-gnawing frustration"

Oh Anna... Marco was already on Twitter complaining Betabeat had reported he was "rather disgruntled" but you had to go and take to hyperbole again :-)

"marcoarment: "rather disgruntled" http://t.co/w0LCnIOD

I wouldn't say that — I'm seeking attention to encourage a fix for a problem affecting many."

His story twitter rewrite/attribution tracking is also entertaining: http://storify.com/gruber/rewrite-bingo

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Pint

More importantly for developers

Apple removed the bad reviews caused by the crashes from all the affected apps.

"On Friday morning, MacStories reported that indeed Apple had removed all reviews for the latest versions of the affected apps."

http://www.macworld.com/article/1167568/possible_apple_server_bug_leads_to_corrupted_app_store_downloads.html

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jai
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20,000 users

20,000 users is a small number compared to the total number of iOS users isn't it?

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Trollface

Re: 20,000 users

99.9% of Apple's users thought it was a feature. 20,000,000 affected in reality.

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FU attention seeking developers!

Quite funny how much publicity some developers get out of moaning over this. They want to try getting properly screwed by Apple, and having something significant to moan about. I got affected by this too, but really, it pales in to complete insignificance in contrast to other crap that Fruit co. have done.

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Anonymous Coward

Re: FU attention seeking developers!

why haven't you sought attention to those afflictions you're now moaning about?

welcome to el reg btw.

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Gimp

Re: FU attention seeking developers!

As an iPad-owning Apple fanboy, I though the developer's reaction was entirely appropriate. They should kick up a fuss when something breaks.

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Anonymous Coward

"An Apple App Store server spat out broken copies of several high-profile titles this week, the FOXCONN RE-BRANDER has admitted "We sorry, we bad", tho you bought a Foxconn handset, live with it"

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WTF?

"We don't expect it to occur again."

I wonder why they added that. Do they have some processes that fix bugs in such a way that they _do_ expect them to recur?

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Re: "We don't expect it to occur again."

Well they didn't expect it to happen the first time, they haven't changed anything so they don't expect it to happen again.

Simple logic that can also be applied to building houses on flood plains!

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Pirate

Interesting. So, it looks like all of this was also another case of DRM hurting the paying customer, but not pirates. <sigh>

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FAIL

why DRM exists

DRM only exists due to the greed and narcissism of the Baby Boomer generation. Watch as they age and die how DRM is starting to fall out of favor. Younger generations understand its not about making the next quarterly and getting your gigantic bonus but about treating your customers with respect so they are around for the long haul in a mutually beneficial relationship instead of treating them like morons and thieves to exploit for short term gain.

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Anonymous Coward

yeah right

You try regain your investment when everyone and their dog is copying your app, and then we'll talk, OK...?

It's not about people being thieves or morons. It's simply that most people don't value software, because copying it is ridiculously easy. Making it on the other hand...

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FAIL

Re: why DRM exists

Customers stay sheep for only so long. Look at the current fortunes of the #1 advocate and creator of DRM Sony. Lets see lost 6 billion last year, check, 5 years straight in the red check, 1/5 the size of their heyday when they actually respected customers checkmate. In general media studios make shitty DRM laced hardware nobody wants and Sony is the worst offender.

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Silver badge

Re: yeah right

People are going to copy your app DRM or not if it is popular. All you are doing is making it inconvenient for you paying customers. The key is to find a way to build customer loyalty so people go out of their way to reward you when you new app comes out.

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Re: why DRM exists

I am so very relieved to learn that fear, greed, and stupidity are all the province of a single generation, now passing. I look forward to seeing how this new species of human (of which you are presumably one) saves the world.

Do please hurry.

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Anonymous Coward

Re: why DRM exists

I'm not sure what planet you guys live in, but in mine the next generation won't even own anything, they'll just rent or stream.

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Anonymous Coward

Re: why DRM exists

Get off my lawn.

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Silver badge

Re: People are going to copy your app DRM

My personal favorite back in the day was the copy protection on the copy protection breaking software for the C64. We had two different breakers, because each would copy the other's breaker, but not their own.

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You're Downloading Wrong

Yay! Fairplay and DRM, aren't they lovely?

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This post has been deleted by its author

Go

Apple "reissued" the apps

The fixed apps are showing up again as updates, with the same version number.

Nice that they got to do that. No need to delete anything anymore, just a regular update.

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Paris Hilton

DRM?

The only app I had this problem with was the free version of Journey Pro.

Why have DRM on a free app? :confused:

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