Re: The story that I have been told
I think you're right. I've heard some people have been 'paid' after a two week delay but the decimal point has been in the wrong place! I'm pretty sure they are doing the recovery process manually, as they seem to be targetting large transactions first, then smaller ones, but it still seems like an impossible task against a moving target. In Ireland, they seem to have lost all control, with reports of people being able to take pretty much any reasonable amount they like out of accounts without having to produce a payslip, with records kept manually. Ulster Bank has in effect collapsed in Ireland and RBS is forced into this kind of desperation. There are also reports of big queues as Ulster Bank customers attempt to close accounts and big queues in other banks as ex-Ulster Bank customers attempt to open replacement accounts, which is an orderly bank run. Both the CEO, Hester, and the Chairman, Hampton, have been in Ireland attempting to sort out the mess and mollify the Irish Central Bank.
Even with the Bob Diamond sacking/resignation, you'd think that a subsidiary of one of the largest banks in the world being reduced to Dickensian manual book-keeping would make the news over here, but there has been hardly a word. It certainly doesn't look like a 'glitch'.