Standard answers to this sort of interefering, no matter who it is from
>WHY ISN'T IT FIXED YET? - Some idiot keeps interrupting me - once you've said that to your bosses boss a few times and you're still around you know you're valued by someone even higher up, however you still won't get a pay rise.
>HOW LONG IS IT GOING TO TAKE? - This is my favourite question and my stock answer is, a lot longer if people keep asking how long is it going to take. It won't stop them aking
>THE CUSTOMERS CAN'T ACCESS THE SYSTEM - And? As if I didn't know and even more presumptious, as if I cared.
>HURRY UP. AND GET IT FIXED! - I take a breather, the quickest surest way to get me to slow down is to tell me to get a move on and the quickest way to get me to stop is to look over my shoulder. No spectators, if someone is going to look over my shoulder they can do the work while I do something more entertaining.
And yes, I do use these responses, I also unplug the phone, what's the worst that can happen? They fire me, as if I'd be upset. Panicking and dropping your trousers never solved anything.