back to article Amazon offers cut-price support to make sure your Cloud stays up

Cloud gorilla Amazon Web Services has revamped its technical support services for its various heavenly compute and storage infrastructure while at the same time tweaking the packaging of those support services. Tech support is something that AWS customers and competitors alike grouse about, and internal IT staff that have …

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FAIL

Can't do it.

Title is wrong. "make sure your Cloud stays up". There is NO WAY to ensure that a cloud service stays up.

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Re: Can't do it.

It is entirely possible to make a cloud service stay up, it just takes a little intelligence, understanding, and ingenuity!

Something that is sorely lacking in far too many cases...

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Coat

Re: Can't do it.

Cloud service, no. But it says 'Cloud'. I'm quite sure it's very, very easy to make sure clouds always stay up.

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Meh

Re: Can't do it.

I think the "keeping the cloud service up" bit refers to being able to access it at all times. Since the access is always via an internal network or the Internet (depending on location) it will fail from time to time. Networks always fail from time to time.

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