Sage Pay's card payment system choked up yesterday for nine hours in an intermittent outage that affected its 30,000 customers in the UK and Europe. Sage first alerted customers to an error at 1.39pm yesterday afternoon, then finally posted the all-clear after 10pm last night. A Reg reader also flagged up another snafu by the …
So Sage Pay is almost as bad as their accounting software then.
My employer uses SagePay for web and phone orders, and they're looking at Sage accounting software of some kind in the hope it'll be a miracle cure for the current shambolic mis-managed state of their accounts.
How about configuring your mail server...
to mangle the headers so that all addresses are BCC'd, even if the user screws up, and then configure your firewall to not allow any SMTP out the door unless it's from said server?
I've just been looking at moving our current merchant provider from WorldPay to Sage Pay.
Back to the drawing board.
Re: Oh bugger...
Give Netbanx a call, we use them for our customers and the feedback has been very good,
Does anybody has the emails list ?? }:))
Re: email list
Why, do you need to add some more friends on Linked-in?
Re: email list
Or maybe he is a sales rep for a rival card processing company?
Over a thousand is "a select number"
Same thing happened when they were protx
Leopards don't change their spots it seems.
Before sagepay was sagepay it was protx. They went down horribly before - reincarnated as sagepay it's business as usual. RUBBISH!
Not just SagePay
OptimalPayments/Netbanx/Firepay/Neteller (whatever they are calling themselves this week) had an identical payment-processing issue at the same time. However, since I know that both of them promote Evalon for merchant accounts and therefore the vast majority of their clients /probably/ use Evalon, it may have been a problem there.
No point complaining if you don't plan for this
Shit happens, it shouldn't, but it does. If online payments are mission critical to your business then why put all your eggs in the same payment gateway's basket. At least have a fallback payment processor for the day the sky falls in.