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back to article PC World, Currys, Dixons websites all go titsup

The websites of Dixons Retail Group electronics stores have gone down today - knocking over Currys, PC World and Dixons.co.uk. The sites have been offline since breakfast, but there's been some confusion about the cause of the outage. Initially visitors to the Currys' site had a "503 Unavailable Error" page pop up, then a page …

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Silver badge
Joke

Mad rush to buy Sinclair Spectrums

That's what it will be.

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Bronze badge

Re: Mad rush to buy Sinclair Spectrums

Probably not. But they would sell you a headphone cable for the EAR IN socket that costs more than the machine itself.

I was once given a £5 Dixons voucher as a present. After two years, I threw it away because I couldn't buy ANYTHING with it and didn't want to give them any of my own money on top. Literally. Nothing. Not a USB cable, not a battery, nothing.

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Silver badge

Re: Mad rush to buy Sinclair Spectrums

Nah, it's everyone wanting to get of the new Transformer primes...

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IT Angle

Cable Cuts

So they have dedicated fibre for their websites? How does that work?

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Re: Cable Cuts

Maybe it was the fibre leading to their datacentre?

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Re: Cable Cuts

With no redundancy?

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Bronze badge

Re: Cable Cuts

Even if they bought diverse fibre, telco's quite frequently "groom" fibres to "optimise" their utilisation as people cancel contracts, etc, and you suddenly find both your "diverse" paths travel down the same cable bundle. Unless you frequently audit your suppliers you WILL have this happen to you.

I've even heard of companies that go to different suppliers to get different paths ended up going down as the two suppliers both had fibre going through one tunnel as the best way to get from A to B. The rest of the paths were diverse, but they found out the single point of failure when something cut the cables in the tunnel......

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M_W
FAIL

Re: Cable Cuts

The phrase that pays is 'Assured Seperacy' - and talking nicely to the Openreach planners when they come to do the surveys.

I think the IT director of DSG will probably be looking at a P45 tomorrow as the amount of money they'll have lost will have dwarfed the amount they would have paid for a proper diverse internet link.

And why don't they have a load balanced Business Continuity hosting site elsewhere in a data centre in case this happens?

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Anonymous Coward

Re: Cable Cuts

Without a word of a lie...

I once worked in Incident Management for one of the major uk mobile telcos (Hint - They've been shopping today!)

They lost connection to an Irish based datacentre with both routes showing as down. A little investigation showed that although they thought they had redundancy, utilising two routes from two different suppliers, those two different suppliers were using the same pipe!

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Anonymous Coward

Re: Cable Cuts

I used to work for a major UK bank. We had triple redundant connections between the City offices and our major datacentres, all with assured redundancy, all with separate suppliers. Needless to say they all went down at the same time, for about an hour. It turned out that two of the three telcos had changed their configuration, without discussing it with each other and the inevitable goon had dropped a floor tile into a trunk of fibres.

I was on the recovery call, I have never heard engineers and management beasted in quite the same way - it was costing us millions a minute in lost trades.

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Anonymous Coward

Just about sums them all up really.

yep.

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Re: Just about sums them all up really.

Maybe they should have bought the "extended warranty".

Oh wait.

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FAIL

and a company the size of DSG has no resillience ???

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Anonymous Coward

probably like far too many companies, they had primary and backup links all going to the same exchange :)

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FAIL

Not just them...

No use looking at the Daily Telegraph's website for news about it either, that's throwing out 404's at the moment...

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DJV
Happy

Re: Not just them...

Pity it's not the Sun as well as 404's would be an improvement in quality...

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Silver badge
Trollface

I wonder.....

if they got their own tech guys to have a look at it.

Eeek I hope not, it would cost squillions and end up not been able to connect to the network!

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Anonymous Coward

Re: I wonder.....

And they'll find questionable pictures of minors on the hard drive.

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FAIL

Bad hair day all round

At the last time of trying the entire Telegraph online is returning error 404 including the home page

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Re: Bad hair day all round

Telegraph is working for me...not that I actually read it mind ;)

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Happy

Should've bought...

...that extended warranty!

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Anonymous Coward

I'm willing to bet good money

I'm willing to bet good money that El reg won't instantly report it when its own website falls over

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Anonymous Coward

Re: I'm willing to bet good money

How will you know they haven't instantly reported it when the website is down? Doesn't mean the article hasn't been written and will be live when the public front end is fixed. :P

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Stop

Re: I'm willing to bet good money

I Invite you to think about what you just said there.

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Happy

Re: I'm willing to bet good money

I seem to vaguely remember the Reg promptly reported its very own email fuck up not so long ago? Anyway - I'd probably not bet on my poor memory and I can't be arsed finding a link;

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Go

Re: I'm willing to bet good money

It will, and the title will be "404 Error Page not found"

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Strangely the Post Office site only seems to be available in mobile format... no use for me wanting to look up the new FUP announced over the weekend - I wonder if that is connected?

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Flame

If standards of web maintenance are allied to the standards of computer servicing at PC World then it's simply amazing the site's ever been on it's feet at all... :/

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Anonymous Coward

Lets hope they aren't using Mastercare or whatever the in-house repair service is called, or it'll take months of bad repairs, return to base, going missing before they give up.

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Silver badge
Happy

They seem to be advertising

for the VLC media player...

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Anonymous Coward

Stand-by...

Website closure usually indicates the receivers are on the way.

Good luck with that extended warranty you bought.

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Happy

Solved

Have they tried switching it off and switching it back on again?

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"Registered on: 13-Nov-1996

Renewal date: 13-Nov-2012

Last updated: 28-Jul-2011|"

So it's not that, then.

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Anonymous Coward

Why don't they have redundant links?

Because they don't knowhow.

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Mushroom

I wonder how many sales they've lost because of this...

Serves them right probably

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Silver badge

@npo4:

Five, two for screenwipes and three for vacuum cleaner bags.

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Go

It's back online

World saved.

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Joke

Don't Panic the Tech Guys are working on it

It will be up sometime soon as their techguys are on the case.

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Joke

Not gone Wireless ?

Or maybe bought a surge protector

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