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back to article Apple flooded with iPad 3 wireless connection complaints

A tsunami of complaints about Apple's "The new iPad" – aka the iPad 3 – are filling Cupertino's discussion forums, claiming that the 3G and 4G connectivity of Apple's überpopular fondleslab is bollixed. "The new iPad has unstable 3G connection" is the title of one forum thread in which the thread-initiator reports: "3G icon is …

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Anonymous Coward

Pot and kettle

'One disgruntled – and not terribly grammatical' and you use the none word 'bollixed'.

Keep it classy

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Anonymous Coward

ok

Fair enough, can't be bothered to argue, the article must be right....

Even though I know 7 people with them and no one has had a problem.

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Trollface

Re: ok

I know 7 people who have never died. Dying must be a myth. It must never happen...

</troll> :)

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Anonymous Coward

Carbon

We're the stuff of stars! All of me has been around for billions of years, Buddha knew his stuff

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Re: Pot and kettle

"Resetted"?

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Anonymous Coward

Re: Pot and kettle

Deprecated! It's all CoCoa now!

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Anonymous Coward

Re: ok

Because your name suggests you live with your parents... Downvote

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Pint

If you know only 7 people who have never died

You seem quite dead yourself. You should get out more.

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Zap

Re: Pot and kettle

That's Bollix

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Trollface

Re: ok

If you know seven people with the-new-iPads's then I'd have to say there's a very good chance that you and your circle of friends are all enormous twats.

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FAIL

Re: ok

I suspect you know someone who has died though, whereas he still does not know someone with iPad 3 problems. I say that makes YOU the troll.

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Paris Hilton

Re: ok

THIS IS WHY APPLE TABLETS ARE OBSCURE NOBODY WANTS THEM THIS IS WHY WINDOWS TABLETS OUTSELL ALL COMPETITORS TOGETHER THEY JUST WROK

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Re: Pot and kettle

All of which wittering does not address the original retarded AC comment.

The use of the euphemistic neologism "bollixed" doesn't make you a hypocrite to point out others' sub-literacy.

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Anonymous Coward

Re: ok

"THIS IS WHY WINDOWS TABLETS OUTSELL ALL COMPETITORS TOGETHER THEY JUST WROK"

...especially their Caps Lock and spell check functions :-)

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Childcatcher

Re: ok

mines ok, battery life is ok but comparing against ipad one its not as good but I watch a lot of video and I still get almost two days use. Light use more than ok.

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Apple would again like to thank the iFabois for beta testing another of their products.

:)

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Pint

Its not just Aple

To be fair and talking from years of experience, anybody who queues up to buy any product from an IT company on the strength of some slick marketing must be insane and deserve what they get.

But since this is consumer land and not professional territory, we shouldn't be surprised.

Wireless issues across the board have been around for years now so it should be no surprise that some devices work better than others in a given environment.

There are a multitude of wifi issues out there, most of which the fanbois will have little or no knowledge of.

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Apple have been replacing any iPad3's with the wifi issue

since *two days* before this article was published. Do keep up, Myslewski.

http://9to5mac.com/2012/04/04/apple-investigating-new-ipad-wifi-issues-tells-applecare-to-replace-affected-units/

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Riiiiight professional

Sure . Like microsoft doesn't often fail ?

or SAP ? <-- stackpile of fail right here

or Oracle ?

Come on ;)

IMHO it's worse on the professional territory, with AutoCAD that can't even use most (or multi) GPU's etc. etc. - and slick marketing does the trick even better. - there, take another slice of cloud saas big-data business-driven piece of buzzword-pie .

I think what people are rambling about here is just sales to uninformed customers, i.E. sales.

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Re: Its not just Aple

Yes. I am not a fan of Apple by any stretch, but I must agree I have seen these same problems in many other devices. Hand-off from one connection to the next has always been tricky.

I see this more in areas with good cellular data network vs poor wifi network more than others. When there is a strong flow of 3G/4G data the network devices seem to get confused as to which is the better source to use, although I would imagine it would be a straightforward switch since the connection would be coming from different antennae.

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Anonymous Coward

Re: Its not just Aple --- Are you sure??

Strange that its ONLY my apple devices that have hand off issues, I can't walk between the two wifi networks in my house without restarting my wifi on both my ipad and macbook...

My Linux laptops, android phones and even my old winmo6 phone work fine!!!!

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Pint

not an issue for me

I've done speedtest.com comparisons with my wife's iPad 2. sometimes the the iPad 2 is quicker, sometimes the iPad 3 is quicker. it does not seem to be a problem for me anyway. Likewise the overheating thing, it does get a bit warmer than the iPad 2 but never more than luke warm, strangely warmer when reading the `Guardian iPad app than watching films or playing games. Must be a liberal conspiracy thing.

.... cos i'm off to the pub now

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Re: not an issue for me

if it's relevant I have a 32Gb wi-fi thingy

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jai
Silver badge

Re: not an issue for me

64gb wifi+4g3g here - also no problems that i've found when compared to my old iPad

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Anonymous Coward

Re: not an issue for me

Relax - once you're more familiar with The Register's style, you'll realise they write this kind of article for practically *every* new release of *everything*. It's easy, because every new product - software or hardware - will have some measurable failure rate; and the more they sell, the more complaints you will find. So all you do is trawl the forums, look for subjects with a lot of message, pluck out a few choice rants, and presto! - you have a 'news' item. It's a bit like the articles about the environment and the influence of man's activities - the thing that attracts readers better than anything is controversy.

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Flame

Re: not an issue for me

"It's easy, because every new product - software or hardware - will have some measurable failure rate;"

You're right. But the failure rate on launch seem to be so much higher with software/hardware where the basic underlying device is a "computer" . It's reletively rare for most other consumer products, especially those with big launch announements to have noticable, documented and "obvious to the user" faults.

It just seems to be accepted that software or hardware will have problems and need updating/patching at some very early point in it's lifecycle. When was the last time you bought a TV/microwave/washing machine/cooker/fridge/vacuum cleaner/dvd player/mp3 player etc etc etc which had a fault that was obvious and needed fixing ASAP to make it function as intended?

Yes, this stuff is complicated and has large teams of developers so faults/mistakes can creep in. But this just means the pre-launch testing needs to be just as comprehensive as development.

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Anonymous Coward

Re: not an issue for me

@John Brown: "Yes, this stuff is complicated and has large teams of developers so faults/mistakes can creep in. But this just means the pre-launch testing needs to be just as comprehensive as development."

We're not talking about a design fault - if it was, no one's iPad would be working well. The fact is, the vast majority of purchasers are not having a problem. The real problem is one that's endemic to mass manufacturing. If you manufacture thousands of items, some percentage will have a flaw that can't be found before the item leaves the factory. The more you sell, the more returned/exchanged (and the more messages accumulate on forums). The new iPad is selling in *huge* numbers, so you must expect higher numbers of messages on forums about problems.

The media, including The Register, thrive on controversy. If you haven't got any, dig some up. This article implies the new iPad is fundamentally flawed, but clearly that isn't true. Yes, there will be some that have problems, but it's par for the course, i.e. it happens with *all* electronic equipment and software. The forums of every product in existence is replete with complaints about problems. This article, like many, trawls through the complaints and pitches them as a scandal. The Register has published scores of articles like this - it gets really tedious once you see the pattern.

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Anonymous Coward

Re: not an issue for me

> We're not talking about a design fault - if it was, no one's iPad would be working well.

You are demonstrating your ignorance. A design fault does not mean everyone’s iPad would not be working. It means everyone who manages to perform the sequence of actions that trigger the design fault would have an iPad that fails. This sequence of actions might be so rare that only 1 in a million are ever affected or it might be so common that 9 out 10 are affected. It looks like the iPad has a design flaw that is being triggered by a significant number of users.

> If you manufacture thousands of items, some percentage will have a flaw that can't be found before the item leaves the factory.

Failure rates on mass produced electronic items are remarkably low. This due to advanced production techniques and the components and boards being tested throughout the production process. If any part of the process started giving errors that could be measured in percentage points then production would be stopped until the cause was found. Overall, out of the 10s of thousands coming of the production line only a couple will have a manufacturing fault.

> This article implies the new iPad is fundamentally flawed, but clearly that isn't true.

That fact that it impacts some users and not others does not mean it isn't fundamentally flawed (it doesn't mean it is either). All it means is that there is a problem and until it is identified it is unknown whether it is a fundamental problem or not.

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Re: not an issue for me

The new iPad is selling in huge numbers, but most haven't even been boxed yet.

Second, there are design flaws in the new iPad, the overheating is one (granted, it mostly happens while gaming - i.e. when you actually use the GPU inside) and there are others.

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Anonymous Coward

Re: not an issue for me

@Morg: "there are design flaws in the new iPad, the overheating is one "

Oh yeah - the problem where it barely reaches normal body temperature. Wow, sounds like a *really* major problem to me. Even Ars measured it at a whole 33 degrees C. You might even be able to melt butter on that!

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Anonymous Coward

Re: not an issue for me

@AC: "Failure rates on mass produced electronic items are remarkably low. This due to advanced production techniques and the components and boards being tested throughout the production process."

So you've never noticed that many major computer manufacturers - including Apple - have had to recall *huge* numbers of laptops because they shipped with a flawed batch of batteries? Care to name a company that hasn't experienced a problem if this kind? It happens routinely. It's boring. The critical issue is, what does the manufacturer do when a fault is found? Apple has already instructed its staff to exchange any new iPad found to have faulty reception - sounds reasonable to me. And given the overwhelmingly positive response to the new iPad, it clearly isn't that common either.

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Flame

Re: not an issue for me

Its not a flaw that makes it overheard... Didn't you get the I'memo? It's just a new feature we added into the new model. It doubles as a desktop hob for those times your sailing and find yourself short of camping gas for the galley cookers.

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Anonymous Coward

Re: not an issue for me

More likely a combination of bottom spec'd parts. Company, I work for, was bitten a few years ago because all the cheap parts, that would barely pass on their own, started causing massive problems when used as a whole. Our solution was simple. After the first few months, we stopped repairing an entire pcb and just replaced the unit with a new one while scrapping the original. We currently are riding the software bug wave for our new product. Nothing new, as it'll probably by sold with some known major bugs like our other products have been.

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E 2

Re: not an issue for me

And most definitely if it's an Apple product.

However it is much more fun to ridicule Applistas than any other faith based community.

(FWIW I've a Samsung Galaxy S phone and web surfing on it using 3G is pretty flakey)

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Facepalm

Re: not an issue for me

@ducatis'r us

Really, your wi-fi version doesn't display a problem switching between 3G/4G and wi-fi?

Say it ain't so!

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Re: not an issue for me

... you do realize there are countless reports of that "issue" and you do realize that any such ARM + GPU SoC put under stress is going to hit beyond 40°C whatever you do ?

I didn't say it was a huge issue, i'm just saying it's there and it's a design flaw --

And w/e Ars Technica reviewed is of no importance when the rest of the world says it's friggin hot w/ intensive use.

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Go

It's probably the same problem as on the 4S. There is an authentication problem between the sim and the chipset. After multiple failed attempts 3G turns off. This is noticed when using WiFi at home and then not being able to receive any iMessages when out and about. Then of course not being able to use Safari confirms the issue.

The way to fix is to set any PIN on the SIM and then turn the PIN off again, this can be done in Settings. The default PIN on AT&T is 1111 not sure if UK networks supply a default PIN. This resetting of the PIN appears to correct the authentication problem and 3G works continuously afterwards.

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Anonymous Coward

Same default PIN in the UK

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Thumb Up

well, that was easy.

Thanks for sharing! You should post that where there's people with problem-iPads, Apple forum or such, and shame the tech support for not doing their job. If it's that simple to fix/ workaround, then there should be an official note, don't you think?

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Re: well, that was easy.

If it's that simple to fix, the guy responsible for the bug should be asked to fix it in his free time, don't you think ?

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Anonymous Coward

None too shiny

This isn't looking good at all.

Now I understand that headlines tend to be sensationalised to grab the readers attention and that people with problems tend to shout louder than those without.

To describe it as Tsunami might indicate the amount people responding to a thread on apples forum, but is it a Tsunami of actual users? How many, what proportion or percentage? Are there any numbers or just a juicy headline?

I know three people with the new iPad and they are not experiencing any of the reported issues. On Thursday I was off work and checked a great many MAcs to see if any were infected with the Java virus thingy - I must have checked out at least 50 machines of regular users across London and I didn't find one that was infected.

I'm sure this 3G problem is a real problem, but how big a problem is it? Does anyone know?

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WTF?

Re: None too shiny

How many users are in a tsunami anyway? I checked the standard measurements tables but it seemed to be missing

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Thumb Down

Sorry to p¡ss on the haters' chips, but mine works great.

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Anonymous Coward

They'll be along soon enough to pour on scorn and remind us of it for time in memorial. Were watching the the birth of a new way of slagging off apple that'll never tire of using thinking that it happens to every iPad.

Some wag will even say something about 'holding it wrong'. An imagination is something they lack sadly - or they might be entertaining instead of boring.

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g e
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To be fair

Apple invented the 'holding it wrong' phrase...

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Anonymous Coward

Re: To be fair

Quite so, but it stopped being funny or entertaining years ago

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Stop

Re: To be fair

No, it's a misquote. Someone emailed Steve Jobs complaining that if they held their iPhone 4 in a certain way then the signal dropped. SJ replied "Don't hold it like that", which was a fairly civilised response considering.

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Trollface

Re: Re: To be fair

"Quite so, but it stopped being funny or entertaining years ago"

Not so, It'll be funny until it stops annoying fanboys.

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