You may be right, but the market doesn't agree with you, apparently.
Personally, I liked the iPod: dead easy to use (even my technophobe mother, in her 70s, picked one up and used it without instructions), better made than competitors in the day, the firewire vs usb1 was a huge win, well made with few breakable parts, simple integration with the computer and iTunes and iTunes store, as sturdy as a brick chicken house, and felt good in the hand. It also fit into my shirt pocket when I wasn't using it, unlike some other MP3 players of the day. It wasn't perfect, but overall it beat the socks off anything else at that time.
The iPhone changed the smartphone game. Others have caught up, to an extent, and in some areas have moved ahead, but OVERALL you can use the iPod description above to describe it.
And IIRC, Apple generally scores at #1 or #2 in product reliability and product satisfaction in Consumer Report surveys of a particular type of product (music player, phone, laptop, etc). You can ascribe it to sheep, but the consumer today is pretty cynical and ready to qvetch about problems with anything. Maybe you need to step back and look at some numbers.