Seriously, she got through three devices in two years? I've just had to go buy a USB->IDE adaptor from Maplin's in order to pull off some data from hard drives that have been sitting in the same (operational) computer since 2000, 2005 and 2008 respectively. These are obviously old-fashioned spinning disk (even IDE) drives that have been spinning for years at a time throughout their life.
After that computer went into semi-retirement last year (after many years of reliable operation), I was tired of having to keep turning that machine back on to pull a couple of files and the Wifi in it was pitifully slow for remote file access, so I needed to copy all that data onto the £60 1TB external hard drive I got for Christmas.
Let's put it this way - I consider it a pretty typical scenario in my experience that I had more problems:
a) Extracting the drives from the jam-packed desktop case.
b) Stretching the cables and plugging them all into a laptop to perform the copy.
c) Accessing ext3 under Windows.
d) With Windows XP out-of-resources errors because of the sheer amount of files on those drives.
than I did with not being able to access even a single byte on those (collectively) 1Tb and half-decade-old-or-more drives. Hell, I have drives dating back to the 80's somewhere. I have more problems cobbling together an interface and reading the filesystem than I ever do with data integrity even if they've been in operation or sitting in a dusty, damp cupboard all that time.
I understand that SSD's aren't quite as reliable EVEN IF they give ludicrous MTBF's for them now, but hell - a drive capable of standing 1000's of G's of shock failing after only a few months? Duff software and programming in the firmware and no excuse. I don't even care if it just say "Sorry, too many cell failures on the SSD to write that byte - going readonly", it should boot up and do SOMETHING that lets you try to recover your data, or at least be detected.
You have my data. That's more precious than the most expensive warranty and replacement service available, even if I have every backup in the world and my data is worth nothing. Gigs of data should not just disappear overnight unless someone has done the equivalent of thrown your PC out of a window or set fire to it. SSD's are supposed to be even more resilient (I saw one the other day that said 1500 G's, operational or not - that's a CAR CRASH, ffs).
I don't care if you can send me a drive as soon as I send one back - that sort of turnaround isn't even enough time to be certain of keeping a RAID5 alive at those failure rates. And their response time seems to be far from that (unless you get The Reg involved, apparently).