If its assumed that average HMRC employee pay is circa £25K pa, that's a salaries bill ALONE of, at least, £15,375,000,000 pa. Given that these are not the total number of HMRC employees AND the assumed salary figure does not include cost of employment (employer's / payroll tax, pension contribution and other 'on-costs') its an even more staggering figure being expended out of the public purse...
So how come, with the computerisation of HMRC, it still allows that number of people to be employed? Where's the cost-benefit?
And how come, with that number of people, hardly anyone seems to answer the f**king phone?!?!
Could it be that they're, mostly, are "doing training" and shouldn't it be training about tax rules and calculations, rather than the rather nebulous "eTraining"?