Clicks easier than phone calls?
Who would have thought that. Do you think now they've discovered store and forward it could be applied to internet technology more widely? Oh, I see...
Moving on, in 2009 we read from http://www.ukpayments.org.uk
"It is just 12 years since internet banking began, but its popularity has grown so much that, in the first half of 2009, 22 million adults used internet banking on their main current account. This means that for the first time ever more than 50 per cent of regular internet users (41.4 million) are banking online. The number of people banking over the telephone has declined to 14.5 million from a high of 16.1 million in 2005, as many of us have found it more convenient to switch from banking over the phone to the internet."
In 2011
"The ease and convenience of making payments and managing our finances online means that a quarter of internet users now log on to internet banking every day, while a further two in five (39%) use internet banking at least weekly. And it seems that once you’ve tried internet banking, the convenience is hard to beat - only 13% of online Brits make a weekly trip to their local bank branch to manage their money."
online, no queuing, no bloody music, no "your call will be recorded for training purposes", no security questions, no stupid questions, no on-selling of any kind, no commitment until you press send...