I ordered a Lenovo ThinkPad L420 for my niece as a graduation gift.
I couldn't get the unit shipped to work (since we also use Lenovo, I didn't want to risk the confusion), and I didn't have anyone at home to sign for the package, so I had to get the laptop shipped to an alternate location.
I couldn't use my parents' address, because my niece was often at my parents' house, and helped with whole-house cleaning and such, so sending it to "Grandma and Grandpa's place" wouldn't work, either. I finally decided to have it drop-shipped to my Aunt's house.
Everything was going great until the Lenovo website told me I needed to put an "authorised third-party drop ship address" on my credit card.
OK, no sweat; I'll just call my bank (a very large and well-known outfit, at least where I live), and ask them to add the info to my card. Bank says "sorry, we can't do that; we don't have fields for that in our system." So I asked them to put the info in the general customer service "call notes," which they were happy to do.
I then called Lenovo back, and had them re-instate my order, and told them to contact my bank and have the bank provide them the the call notes (which explicitly authorised the bank to release the info contained in that particular note). Unfortunately, Lenovo's sales reps wouldn't do that, because the "authorised third-party drop-ship address" verification is supposed to be automatically handled through the credit card payment system. Since my bank didn't have a formal place in its account database for "authorised shipping addresses," the purchase wouldn't go through.
It took a conference call between my bank, a Lenovo sales department manager, and myself to crow-bar an override into the sales/ordering system to get the unit shipped.
Despite the pain, the end result was worth it: I eventually took possession of a beautifully-crafted piece of custom-configured hardware, and prepped it for presentation to my niece at her graduation party...