back to article RIM stands, staggers, falls again

BlackBerry Messenger is down again, despite RIM's assurances that everything would be fine. It seems lots of people can't get connected and partners are receiving notifications about ongoing problems. Despite the fact that the Canadian company has replaced the failing core switch, the service fell down yet again, leaving many …

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Unhappy

Still down...

It's still down as of 12:41pm (Orange PAYG).

Occasionally it will work for maybe 5 minutes, then drops for another 45 minutes or so..,,

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If it makes you feel better

Apple's MobileMe has come out in sympathy.

Mail has been up and down like a whore's drawers all day.

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Happy

Ahhhh, there there...

At least my Android handset (tenuously linked to Google, for Market access only) is completely unaffected by service disconnections and downtime.

Something about "eggs" and "baskets" spring to mind.

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Big Brother

Woefully inefficient

I mean come on, how long does it take to install a back door for governments to eavesdrop through?

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Anonymous Coward

Genuine question here

How is consumer BBM free? Does it ultimately count against your data allowance?

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BBM uses the blackberry network rather than the normal data network, because you pay the premium for the extra blackberry internet service

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Thumb Down

This is an awful cock up on their part and shows how relient BB users are on one infrastructure set. I would still say that even bes express provides more granular control of a business device than an android/iphone or windows phone can with exchange active sync. I support both and I dont have to worry much about BB's where I worry all the time about active sync connected phones and there app happy end users.

Unless RIM go horribly bust and everything dies I still dont see a more secure/controllable way of providing email/messaging to the business users.

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While i don't disagree entirely, i don't see active sync as the hole riddled mess you agonise about.

Their policy tools allow enough granularity of control to be safe but most deployments i have seen go for the bare minimums for the sake of an elusive user-friendliness. (Eg why allow any as-capable phone to carry the data and not limit it to 2-3 types vetted by it?)

In the end, both devices are equally susceptible to the greatest vulnurability of them all; user complacency.

And even though it will make IT's life much harder, bb's are falling behind in ever increasing speeds. They're safe allright, but also underspecced to painful extremes and badly priced to boot.

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Silver badge
FAIL

BES express needed a different server (well VS) all to itself as it moaned about the DC, moaned about exchange 2010, its also a resource hog too (to say it is an express version). Even after installing it and we had it running it couldnt work properly with exchange 2010. Imap is not a substitute no matter what the techies at RIM say. Anyway, after the service pack (a good 5 months later) it eventually worked but still drops out far more than activesync (which needs the odd reboot of devices maybe once a week)

Activesync on our venerable windows 6.1 devices have worked flawlessly. Out 6.5 works fine and our sony x10 xperia work fine. All with exchange 2010 using activesync. Hell, even employees with iphones havent had an issue.

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Anonymous Coward

@scifidale

"Unless RIM go horribly bust and everything dies I still dont see a more secure/controllable way of providing email/messaging to the business users."

Have a look at Good for Enterprise from Good Technology for you "app happy" end users. It provides a encrypted, sandboxed environment for corporate email, secure intranet browser, contacts and calendar integration with Exchange and Domino on iOS, Android, Symbian and Windows Mobile. RIM actually paid Good $200m+ to license the architecture, so if you are familiar with the BES architecture, Good won't be a problem for you.

You can kiss goodbye to active sync...

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Anonymous Coward

Good - not so good (from what I hear at least)

Seriously, if you're not going with BB why would you want to recreate the 3rd-party hosted dependency of RIM's infrastructure?

For ActiveSync capable devices the hot ticket these days seems to be MobileIron, Airwatch or Boxtone. I have seen a few clients go with Good, but the $/value just doesn't seem to be there for most.

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Anonymous Coward

My company has deployed several Good Mobile servers, they seem to have problems staying up and running for any longer than a day and a half at a time.

In fact we are having to manually bring them online and take them down several times a week now.

Anon for a reason

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Mushroom

Used good...

It's a fucking awful app.

Sync is slow

Introduces processing overhead to iphones... they become a slow responding POS with good installed.

Administrating good when you swap a handset is a PITA.

we tried good in our environment... it sucked.

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Anonymous Coward

Come on

"jokes about three days of mourning for Steve Jobs and puns based around BlackBerry Crumble"

Where are the jokes then ?

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In other news

A wave of peace quiet has broken out across London today as rioters were unable to access the BBM network.

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Not happy with the biased phrase "making the iPhone an increasingly attractive alternative". Sure it might be, but I'm pretty sure that if RIM permanently pulled the plug tomorrow a lot of it's customers would move to Android or Windows too.

Disclaimer: I don't yet have any SmartPhone nor a favourite among them. Still considering EITHER iPhone, Android 4 or the next wave of Nokia Windows phones or just..... not getting any :P

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Unhappy

Optional

You know, for a while I'd been slating RIM constantly for the trash that is the torch, for their idiotic decisions regarding app dev for he PlayBook - they gave me the one I'm using for free - and for their general inability to be as awesome as they were when I got my first one six-odd years back.

Now, though I have flip-flopped to an irrational loyalty. I mean, seriously, can't catch a break! So, their software doesn't make things scroll right, and their app world has as many games total as the iphone has backgammon clones, and their CEOs are insane, and their code signing tool will delete your whole hard drive if you put in 'C:\' instead of 'C:\bbkeys\. What company -doesn't- have a few of those problems?

It's prejudice, I tell you. Prejudice.

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Pint

Apple increasingly attractive....

Until I can get an iPhone free, on a cheapo contract - say £15/month over 2 years ot wont be that attractive.

Saying that I may go 'droid when this curve 3g gives up the ghost or VM need to bribe me further not to take my viewing to sky (last year was the blackberry for £12 a month this year a V+ box for nowt).

I'm not willing to pay more than a couple of cases of cider a month for any phone.

I do like my iPod Touch as a toy/imdb viewer/ebook reader though.

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free iPhone+contract?

that'll be the 3GS, then

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no ta

an android xperia pro (not x10 - the new gingerbread 1ghz one) can be had for that money - I preordered one on Tmobile. Id much rather have that than an iphone 3gs tbh. Plays flash native too.

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@John 62

The missing word would be "cheap"

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Mushroom

Single vendor

A Cloudy service with a single operator? No thanks.

I have various email with various providers.

Is this the future of iThings and Azure/xbox etc?

I can't see an iPhone being better in the LONG term...

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WTF?

and your email problem is?

I have 5 email accounts all accessed via my iPhone. plus a couple of goggle calendars...

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12 GMT it's back up again, I just got a slew of Emails, first in 4 hours.

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Windows

"Like a drunk in denial, RIM keeps telling us it is absolutely fine, before staggering around for a bit and finally collapsing in an unresponsive heap"

Presumably, RIM will soon release a statement telling us that they love us, that we are their best mate, before challenging us all to a fight and ending with a few rambling lines from 'We Are the Champions'.

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Anonymous Coward

Not working

I work for one of the big 4 and can confirm my Blackberry is not working/intermittent. Seems to be affecting email for around a third of users (based on colleagues) but BBM & internet is off for all.

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Anonymous Coward

Hmm

Are they using MS server software?

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Facepalm

So what did you do before..

People survived well before this tech, why is it so difficult to adjust. Oh right thats it, jump on to the Apple Cloud. I'm waiting for that to trip as well.

With my nokia 8210, i can make calls and receive them. I'm sure your blackberry can too. Just use that feature!

Also great customer service.

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Mushroom

ahhhh...

...The "I don't want this product, therefore nobody should" gambit. How about, "I'm on an inssanely loud trade show floor, can't leave, and can't talk voice'? How about, "I'm in an insanely quiet library / car / etc and can't speak'? Or any other of a gadzillion reasons one might not want to 'just usethe voice feature'.

Your requirements are not the same as others'. It is not a requirement for other people to act like you in order to be, well, whatever it is you want them to be. Deal with it.

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Anonymous Coward

I wasn't affected during the first outage but I have been affected today. My company is a US company and I'm located in Europe. We have our own BES infrastructure in the US but I'm still experiencing the issue. Its my understanding that BES is still being routed via RIM.

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Anonymous Coward

Outage? What outage?

Dunno what the fuss is all about - my BB has been functioning normally all week - including email. I heard about some apparent problems with RIM's infrastructure, so I've had webmail open in the background on my work PC, but the phone has continued to receive email sometimes even before webmail has noticed it.

Could be that I run my own email server though - I don't rely on an enterprise server - although it is still RIM's core service which pops the account on my mailserver and pushes to my phone...

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Anonymous Coward

Nothing unexpected here

At least in the UK they pay under the market price so I am not surprised that their staff is not up to scratch.

I wasted my time on an interview with them only to be offered 20K under what is offered by other "Friendly bomb" region outfits.

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Anonymous Coward

Steve havent gone to haven.

The iSteve ghost swapping the cable in BB data centre So people will switch to iCloud..

Send the ghost busters team..... or Exorcist

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Joke

It was very kind of RIM to hold a two day silence in honour of Steve Jobs

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Thumb Up

And all 75 remaining users were really upset!

Without these services, how would the last of their users support each other?

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Anonymous Coward

Having a BES doesn't make much difference, you still need to pass traffic via the RIM NOC.

Guess what's swamped with the backlog of data.

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WTF?

IPhone ?

The line "and making the iPhone appear an increasingly attractive alternative" is somewhat misplaced as the keyboard is such a big feature for Blackberry.. customers are more likely to switch to Android or even WinPhone7 rather than an Apple.

Makes Microsoft's assertion "..we could be No3.." look prophetic

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Anonymous Coward

Really?

...with such teeny, tiny keys? That's the reason why BB was defo out for me...and why would I want to lug around something where half the real estate is tied up with tiny little keys where trying to press one presses 5 or 6 around it?

I'm no Apple-fanboi by any means but I do have to admit that their soft keyboard (portrait AND landscape) were pretty "key" for me (yeah, sorry).

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Anonymous Coward

I recently moved from BlackBerry to iPhone, and have been surprised at how little I miss the keyboard. It took a bit of getting used to, but I reckon I’m now every bit as quick at typing on the iPhone as I ever was on the BB, and I do a lot of email on the move.

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I dunno, I have a desireHD and an xperia pro, I miss the keyboard on the HD even with the bigger screen.

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Thing is, those teeny tiny keys are pretty well designed and only take a few days to get used to. I replaced my old Curve a couple months ago with a Nexus S and I'm STILL having a hard time typing on it. Constantly backspacing and correcting

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Update from RIM

BlackBerry UK & Ireland

In order to provide as much information as possible on service levels, we have created a single information source on our website - for the latest information please visit http://uk.blackberry.com/servi​ceupdate

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FAIL

gawd-- even that has fallen over...

Service Temporarily Unavailable

The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.

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Childcatcher

Won't someone think of the children!

How are they going to organise their riots now?

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Hi Andrew

Welcome to two days ago.

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Unhappy

Lost the Boss on Corporate BES

only him and 3 others out of 10 connected users. Not Happy...

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Anonymous Coward

Sometimes it's a shame

...when the voice still works ; )

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Anonymous Coward

Updates!

http://uk.blackberry.com/serviceupdate/

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How long?

Until we get the now standard "a small number of our customers were affected" press release.

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Who did it

Is it possible the problem is because blackberry is difficult to hack and monitor by intelligence agencies?

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