what strikes me more ...
Talktalk come out 5th on customer satisfaction with an entire 52%.
Therefore everyone 6th and below score less than 52% ... which implies that an incredibly small percentage of users overall are actually satisfied. Will the companies involved listen to what they've just been told? I doubt it.
I recently advised twatwat for example (refuse to call them by their real name more than once) that I was changing bank accounts and that they needed up date the DD instruction. The bod on the phone said it would go smoothly. Alas, it did not. I received a phone call from my bank on DD day to say that twatwat wanted to take money out of my ever-so-nearly-closed account and I said that the bank should take funds from another account, pay the DD then close the account. Here the bank failed as well, the money was transferred, the DD was returned unpaid, the account was closed and the money was put back into my other account. twatwat then wrote to me dated the 29th telling me the DD was unpaid. That was a friday. Then they wrote to me with a letter dated one full day later, a saturday when they are closed, to tell me that if I don't pay within 5 seconds they are going to shoot me etcetc.
They gave me one entire, office-closed, day to sort out the first ever missed payment in two years before they threatened to kill me, my credit rating and my internet connection. I unpolitely told them to close my account and I'm now an O2 bb customer. (Can only get BT wholesale on my exchange). So yeah, I'm surprised that twatwat scored 52% satisfied.