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Speaking as someone who sells pre-paid phones, I've heard and seen a lot that the major carriers both put out and have to put up with. You know you have an unwinnable battle when someone who's clearly unsuited for a large, glassy touchscreen and has gone to great lengths to prove it wants another phone because it only just barely fell on the floor.
That said, the provider-based stores generally only employ people interested in selling contracts, don't learn their products, sell overpriced accessories and usually not the ones you're after.
Immovable object vs. unstoppable force