from worse to worser
Talk Talk really are crap. I used to be a customer of theirs. As soon as the service was in place I could no longer phone mobiles. I reported the fault but they denied it was anything to do with them and blamed me and my home phone. I broke my contract, refused to pay a penny and dared them to take me to court - they declined, and i went with BT. The moment I was with BT I could phone mobiles again - which proved it was Tal Talk problem.
I've also seen friends and neighbours have numerous issues with TT and have no recourse but to leave and go with a proper phone company. TT got voted worst Customer Services in a recent pole - you'd think that someone in their organisation would get a clue and suggest that the company improve themselves, but no, that would be professional and competant, so that's not going to happen any time soon. Instead they've impemented this 'malware blocking' service, and you just know it's going to go wrong. It's inevitable! It'll prob start blocking legitimate downloads and Active X.
Still, it's a great way for them to loose more customers!