My wife runs her own accounting practice. Due to he handling by the Tax Office she was unable to make any lodgements for at least two MONTHS. She days on the phone being shunted from one area an back again. To make matters worse the first incident that lasted about 6 weeks she was in the bin of her accreditation being stripped, you have to do something specially bad for that, so no one wanted to tell her anything.
By the time she finally got to talk to someone who could edit the database (weeks into the incident) she was a mess. She was in tears, the person on the other end was really good, told her exactly what was going on and when it would be sorted, and that everyone she had spoken to had been crying, that day.
Lost a fair bit of business out of it all. There is a compensation process for when through faulty administration the government costs you money :-) YA! I wonder how the claim is going...
They wont cover you for the anguish of being treated as a criminal whilst your bussiness is being strangled, that was not fun!
Its been good for a while now though :-)