Up until a week or so ago, I was on the 10Mb/s package. I hadn't bothered to upgrade beyond that because my useage doesn't really warrant it - and in general, I've had no problems with my internet connection.
However, over the past month or so, my usenet feed (which consists of a small selection of text only groups with a releatively small amount of traffic, and for which I pay Giganews) has been suffering really badly - and at first I had no idea why and put it down to a temporary glitch. The problem being *really* slow NNTP fetches, even to the point that the connection will often time out. I used to get a more reliable NNTP connection when I was using an old 14Kb/s modem.
Eventually, though, frustration led me to investigate and I discovered their new P2P/NNTP traffic management via the forums at http://community.virginmedia.com/t5/General-broadband-questions/Upstream-P2P-Traffic-Management-Trial-Feeback/td-p/372857 - I had no idea they were doing this until that point (that was the first time I'd ever even looked at their forums).
I found a suitable contact form on their site and sent them a steaming complaint about this, because that's not just traffic management, it's traffic choking until you see the very life fade from its eyes.
I received a telephone call about it, and the guy (who was otherwise nice enough) was positive that their traffic management wasn't the cause (conveniently ignoring that it only happens during the hours the traffic management is in place, and only on their connection: I borrowed a mobile dongle at one point, and after watching a failed NNTP connection die after only a handful of messages were fetched from the first few of my groups, I immediately used it and watched the dozen or so messages from the rest fly down).
However, he suggested as a possible fix an upgrade to the 30Mb/s package - which would require a small increase in my payments, as well as a new 12 month contract. Hmmm.
As you can imagine, I wasn't entirely convinced. I was /half/ tempted, on the basis that the higher speed package MIGHT (if the P2P/NNTP traffic management is slowing things to a percentage, not a fixed stupidly low amount) equate to a reliable, if slow, NNTP connection.
But a new 12 month contract?
He could hear the doubt in my voice, because he then suggested increasing the package to the 20Mb/s one, at no extra cost and no extra contract, as well as sending out the new hub. I agreed to this.
I'm now on the 20Mb/s package and, frankly, it's not made any noticeable difference to the NNTP fetches.
The hub has arrived and is still boxed. I'm reluctant to set it up given what I've now read here - not least the comments about using existing routers (which he told me wouldn't be a problem. FFS! I've only recently replaced my aging and unreliable router with one that cost £120 because it has some features I want!)