The human factor: Get the users on board first
The ability to provision financial systems quickly, securely and effectively to users in different offices with different needs drives the perception of the IT department. As Jon Collins recently wrote: “We may obsess about technical gubbins, but from the business user's perspective, IT is little more than a screen, keyboard and …
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Uh Huh
As true as it is, this concept will be popular among the IT gaggle about as much as a turd in the punch bowl.
But...
The only people that don't know this already is those that don't care.
Sadly enough...
You are most likely correct. The article is spot on, in any major implementation technical issues are eminently solvable. It's the management of things like change whether it's cultural or process that take the most time and energy, or should.
Unfortunately, too many of our colleagues either do not understand business or have decided the business isn't their problem. They are incorrect in this view, of course, and many companies suffer as a result.
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