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back to article Can HPC methods yield 92% help desk satisfaction?

You know how when you call a help desk or customer service number they have that short ‘this call may be recorded’ message? Have you ever wondered what they do with the recordings? I always figured they played them at company parties as jokes, or that they had ‘Can you top this?’ contests with one another: “OK, get this: Last …

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This call might/will/may be recorded?

On a strict interpretation of English, "This call may be recorded .. " is a granting of permission for the caller to make an audio recording of the call. It's almost an invitation or suggestion :)

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