Press release, schmess release
Aye - £18.50, plus "£13" for the phone, or £28.50 on its own.
All subject to VM's virtually non-existent service level guarantee.
Virgin Media is urging existing customers on its 20Mbit/s broadband service to splurge a one-off payment of £30 to upgrade to its 30Mbit/s offering, which launched today. The company will no longer offer would-be punters the 20Mbit/s package, but existing customers do not have to upgrade to the new service as Virgin Media will …
Oh God no, avoid their cable service! Avoid it like the proverbial plague! Unlike ADSL, if your modem goes tits-up, you can't just plug in a 3rd party one. No, you have to wait a sodding fortnight for Virgin to send you a new one, and that only after you've finally flipped and phoned up to cancel the bloody service.....
I'd like to hope this is part of a master plan to get everyone onto DOCSIS 3.0 ready for IPV6 deployment (ha ha), but I expect their answer to the IPV4 crunch will just be NAT - yay - 100Mbps of content delivery - the internet finally becomes another cable TV service :(
I rang up and got offered the 30Mb package for less than I was paying for the 20Mb beforehand. Enough of a saving that it would have paid for the £30 charge in 3 months.
They also offered me 50Mb for a smaller monthly saving, and no "upgrade" charge.
As a customer myself I understand the frustration but do make sure you aren't cutting your nose off to spite your face here!
no, that's just them squeezing in more HD channels into a fixed bandwidth...
they're dropping the bit rate on non HD services and increasing the compression which is introducing horrendous artifacts into the picture...
The Internet signal is a completely different frequency to the telly signal which is what enables the splitter box to work in separating the internet carrier off to the modem and the telly signal off to the cable box...
...that is the question.
It all depends upon whether upgrading from 20M to 30M locks you in to another 12 months, and upon when they roll out their 100M service to my area.
I didn't upgrade from 20 to 50 (the first time an upgrade has been available and I didn't take it - I must be getting old!), but i definitly want to go for their 100M when it reaches here.
So, if I can upgrade to 30 meanwhile and still upgrade to 100 when it arrives without penalty, I'll happily upgrade; otherwise, I'll make do with 20 for a while longer.
(Although I do like the free upgrade in upload speeds they gave us recently, 2M upload is much more like it!)
No matter how nice you make your vomit look Virgin, you're still serving us something you've already chewed, swallowed and puked back up with extra bile in it.
Get rid of Phorm and you might just be the most attractive ISP out there. Your prices, traffic shaping and service reliability outweigh your terrible customer service reputation.
Funny, I'm currently on the 20Mbs service, I've never yet hit throttling as far as I can tell, I consistently get 1.8 - 2.4 MBs download speed from half-decent servers (that's 14.4 - 19.2 Mbs), a latency on (UK) gaming servers of 10 - 30 ms and I can only remember 2 outages (the longest lasting just over an hour) in the last 6 months.
For a consumer ISP that's pretty good.
They were in talks with Phorm a while back (when BT was trialling the technology) but it never went any further than that, I think they learned from BTs failure.
OK, they're not the cheapest in the market and yes, ringing their call centres (which I've only had to do once) is a painful experience but really, for a consumer ISP for online gaming, including downloading games through Steam for instance, they're pretty hard to beat.
Having been on 20Mb XL for years and having been with VM since the days of the Blueyonder blue whale I took a look at the prices.
To upgrade from 20Mb to 30Mb: £30 + shiny new router / modem + 2Mb upstream when they get a round tuit here.
To upgrade from XL to XXL: £20 + shiny new router / modem + wireless dongle + a couple of quid extra a month + 5Mb upstream + when they sort it out at the head end. And No STM (yet?), not that I do torr3ntz 'n' stuff but daughter #1 uses bbc iplayer on her wii.
I went for the XXL and anyone else looking at the maths would too...
Take a look for yourself:
http://shop.virginmedia.com/help/traffic-management/traffic-management-policy.html
For punters on the 30Mb/sec package, you can download up to 10GB between 10am and 3pm, before you get throttled to 22.5Mb/sec for 5 hours (i.e., still faster than the 20Mb/sec people upgraded from). Between 4pm and 9pm, you can download 5GB before being throttled to 22.5Mb/sec for 5 hours. Outside of those times you can download as much as you want (local bandwidth capacity permitting, of course). Upstream restrictions also apply.
On the 50Mb/sec package, you only get your upstream throttled if you upload more than 6GB between 3pm and 8pm, at which point your upload speed drops from 5Mb/sec to just over 3Mb/sec.
Everyone *may* have P2P and newsgroup traffic throttled between 5pm and midnight during the week, and midday and midnight at weekends if there is insufficient bandwidth on the local network (these are the only restrictions that apply to people on the 100Mb/sec package).
Alright on on occasion I beat the crap out of the link, say I rebuild a machine at home and it goes ballistic downloading 1.5GB of patches and occasionally I help myself to a few US TV shows, then yes they throttle it. It only goes down by 75%, you take the hit for a few hours and lump it. The next day the sun comes up, the speed is back as was and all's well with the world again.
VM throttling is no biggy if you're not one of these solid saturation, 24 hours a day, 7 days a week merchants.
None of their services guarantees the bandwidth advertised.
Last weekend I was trying to download a game that I'd bought. It was a 6.5GB download. OK, I thought, I have 10Mbps bandwidth (yes I'm a cheapskate) so it won't take forever..
I had plenty of time to monitor the download (during off peak hours).
The first 1GB did indeed come down at 10Mbps... great I thought.
Then for the next 3GB it dropped to 2Mbps.
The last gig and a half took forever at 1Mbps... In all it took a very long time.
So basically, at 30Gbps, you'll just use up your "fair usage limit" (oxymoron?) that much quicker than I did.
"Virgin Media's blurb that the 50 per cent bandwidth increase would be good for households running several internet-connected devices at once."
Assuming, that is, that everyone in the home will be simultaneously running stuff that sucks at bandwidth like an orphan calf with a bottle of milk.
And if they do they will be capped.
As title.
If you downloaded that first GB or so between 4-9pm, you would have hit their traffic management which would then drop your speed by 75% for 5 hours. It's supposed to speed back up after that.
Combine traffic shaping with the poor performance (packet loss and bad pings) on the network lately to get your stated outcome.
VM loves giving you ultra-fast broadband, but if you actually dare to use it for downloading games you bought from Steam or Direct2Drive etc, or streaming films and music from the likes of Lovefilm and Spotify, boy, you better not be planning to do it at their "peak times".
I'm on the 20Mb and don't really consider myself a heavy user. I do use the internet a lot but only really web browsing and xbox live, no big downloads or torrents. Last week I bought a game off direct2drive which was 12GB, 20 minutes into the download they capped me at 5Mb for the next 24 hours, took a full day to download the game. They say that if you are one of the <5% who get 'restricted' that it only stays capped until midnight, that's a blatent lie as I checked again the morning after it happened and was still on 5Mb.
I've never actually seen the 20Mb either, normally hovers between 9-12Mb, but drops to 6-7Mb during 'peak hours' (Which they define as anytime I'm at home)
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So basically, at 30Gbps, you'll just use up your "fair usage limit" (oxymoron?) that much quicker than I did.
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OK, pedantic correction, 30Mbs (not Gbs - I'd love that :D ) - however the traffic management kicks in at different points depending on the service you're subscribed to. You can download more on the higher packages before it kicks in so you're probably less likely to hit traffic management issues at all on the big packages (unless you watch a lot of online HD video - and does the missus know you're visiting those sites? ;) ).
Unlike many ISPs VM (technically) have no download caps (I used to get snotty letters from BT years ago) ... you can download as much as you like BUT traffic management ensures that your download will take a LOT longer than you might expect (if it's a biggy). It caps the amount you can download in any given period of time by increasing the amount of time it takes to perform the download.
You pays your money, you takes your choice - VM aren't perfect but after the NTL merger they were the ONLY cable ISP - although BT Infinity might be returning some choice to the punters who'd prefer to be on cable ... hmmm BT or Virgin, not quite Hobson's choice but ...
You'll be lucky to see anything like that on your average ADSL line, so that's knackered.
Infinity? Probably, however....my old man, who lives about 2 miles from me can get it, but I can't have it ! We live in the same town ( pop. approx. 65,000 ) about 10 miles just outside the M25. He has been offered Infinity at a top speed of 22M, so let's knock that down by 20% to a realistic speed. He was considering leaving VM until he got the facts from BT.
So not only is the average speed of 40M that Infnitiy promises a load of cod's wallop, BT can't even get the cabling done to all areas yet, even in quite big areas close the capital. Heaven help you if you live out in the wilds!
We all wonder at Korea with it's 100M to the door. UK broadband, just like UK railways...