T-Mobile Don't Have a Clue
Copy of post made elsewhere for information
Still no notice of changes here.
Just got off the phone with OFCOM and put in my complaint.
OFCOM phone number is : 0300 123 3333 or 020 7981 3040
Call them and tell them why the changes will be of 'material detriment' to you too.
My argument was that as I currently use about 1.2GB of internet per month (which is steadily increasing) my phone will stop accepting data after about 2 weeks into the month, which will basically stop most of it from working. The only way I could continue to have a fully functioning phone would be to sign up to the new booster which gives you a 3GB FUP if you pay £10.64. This would mean an increase in my bill of over 40% which is unacceptable.
As I still haven't been given notice of these changes T-Mobile are also in breach of the OFCOM General Condition 9.3 which requires 30days notice of any change.
OFCOM General Conditions url=http://stakeholders.ofcom.org.uk/binaries/telecoms/ga/cvogc300710.pdf]
I also asked about if I am allowed to demand my PAK code and then cancel my Direct Debit in order to stop them taking out the £370 cancellation fee as I feel the fee is in dispute, and was told that I would be within my rights to with hold the monies whilst the dispute is dele with.
When I spoke to T-Mobile cancellations department this morning the guy on the other end had heard nothing about this change and thought I was just 'going from rumors' as an 'Android phone needs much more than 500mb data'. When he spoke to his boss he came back he still couldn't believe it. He also said that the Android phones will be going down to 1.5GB rather than 0.5GB (first time I've heard that one), but I told him that I still wasn't satisfied. He also couldn't supply that in writing, it was just 'what the manager said'.
I was told that if I wanted to complain I should email firstname.lastname@example.org as they didn't give out a postal address, but Companies House gives you:
HATFIELD BUSINESS PARK
Company No. 04347402
EVERYTHING EVERYWHERE LIMITED
HATFIELD BUSINESS PARK
Company No. 02382161
OFCOM also suggest that you send in these sort of letters by post (recorded etc) instead of email.
My plan now is to write to them explaining that as the new changes are of 'material detriment' to me I therefore reject these new changes and demand my PAK code by XXXX, or an agreement to maintain my 3GB data limit for the duration of my contract with them.
I wonder if it is also worth adding that if I do need to change suppliers I will be holding them responsible for any increased costs that may be charged until April 2011 (when my contract ends).
Considering that I'm paying T-Mobile £25 per month right now and the 'three' unlimited dataplan is £35, it would only be fair to take T-Mobile to the Small Claims Court for the extra £140.