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back to article Microsoft confesses to New Year Hotmail blunders

Microsoft's Hotmail saw the New Year in with a whimper, after thousands of its users were unable to access their web-based email accounts. Yesterday the company explained what went wrong, offered a relatively minor apology given the scale of the cockup, and said it would endeavor to prevent similar mistakes in the future. Worse …

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WTF?

WTF?

So test accounts are kept on the live server?

I thought Microsoft was "full of really talented people," not rank amateurs.

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Boffin

Not unreasonable...

Why shouldn't test accounts be kept on live servers? It doesn't preclude having a separate test system, but it makes sense that there be accounts which can be used to test a production service.

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maybe not best practice

but I'm pretty sure most networks/services have test accounts on live servers.

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Silver badge

Some test accounts are always kept on a live server.

They are useful for checking things when users call to report problems. What's not usually done is deleting them with a script.

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FAIL

Hotmail is NOTmail

Microsoft is "full of really talented people". It's just that none of those talented people work on Microsoft NOTmail.

I think that we already know that Microsoft NOTmail isn't managed by Engineers - it's managed by public relations people.

Hotmail can't get any worse - can it?

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FAIL

No

Test accounts to monitor performance, yes. You don't delete those. It looks more like accounts they used to tune the system while live. And it seems they had a lot if they needed to batch remove them. Bad, very bad. It was pure luck only ~18K users were impacted.

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Test on Live

Er, how can you be sure the live service is still doing what it did when it was in testing if you don't have test accounts. You'd be an idiot to test everything, release it to a live environment and just assume everything will be peachy

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Flame

wrong

No M$ is full of fresh out of college cheap hacks it can feed its magically koolaid and brainwash before best practices in the real world spoil the illusion.

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Flame

back in the day

Originally Hotmail was quite reliable as it was run on a *nix backend. Windows does seem to be able to handle many backend task fairly well but email server is not one of them (Exchange for example, is such garbage).

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Critics? Don't you mean

users?

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stupid id10t errors

(L)users can get annoying but in this case its all M$.

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Jobs Horns

Microsoft..... Hotmail.

I gave up on hotmail when they increased their attachment // or inbox size from 1 Meg up to 2 Meg, when Google and Yahpoo were dragging theirs up to 20 Meg.... and a few thousand megabyte of storage space.

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FAIL

I thought MS was supposed

to have finally got with the cloud computing program - this is going to do their prospects a lot of good.

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Happy

MS and the Cloud.

Just Saying

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FAIL

RE: Scripting problems → #

Hmm, you're quite a bit out of date.

Maybe, ten years ago, you'd have had a point. But Powershell has been around for some time now and if you've installed the bare-bones version of Windows server (without a GUI) the ONLY way you can manage it is via scripting. And very effective it is too!

I'm the first to admit it's taken them far too long to get there but if you're going to criticise at least check if your opinion is still applicable before ranting.

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Terminator

Hotmail users are not customers

Hotmail users get what they should expect based upon what they pay for it. Why should Microsoft treat Hotmail users with any respect ? To the extent the commercial logic of this facility suggests Microsoft should give any Hotmail stakeholder respect, they should care about their customers i.e. those who pay the bills in exchange for being served the attention and (barely) anonymised personal data of the users.

Hotmail's users are the commodity being sold to their customers.

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mah0058

New Years??? I have not been able to get into my acount since July 2010. I get the sqiggly letters to dicifer and do but it will not let me in, so then I go to change my password. My secret question is not my question and the email that my password gose to I dont have. recently (since 9/2010) I get a email eveeryonce in while giving me a pin and to go to the 'priviteforum'. Ever try to find the 'privite forum'?

I am ready to go to 'wikileaks' and see what they can do!!!!!

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Anonymous Coward

We already knew...

We didn't need Microsucks to admit what we already knew - that they are incompetent, bumbling idiots.

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Linux broke my Aspire One

I was told that what caused my Aspire One portable to keep hanging during boot-up was a faulty power supply .. – the culprit was the software .. Acer shipped the Acer Aspire One with a version of the Linpus Lite Linux OS .. there’s no denying that Redmond knows how to develop and maintain reliable software – mostly – that you can trust.

http://www.computing.co.uk/ctg/opinion/1932226/welcome-windows-missed

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Hotfail

"on the software vendor's increasingly tarnished Hotmail service."

It's so bad, i've moved to Gmail and it's much better =]

It loads faster, is more customizable, doesn't crash nearly half as much as Hotmail, can sync with my phone better and is generally enjoyable to use, whereas Hotmail has become a chore.

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