Spent 10 years working for Sage (Well I say working, attending Sage is more truthful), the whole design ethos isn't on quality at all. I remember when the technicians used to come in for Saturday morning overtime to do product bug testing. It wasn't particularly structured. Basically we would just go through the stuff customers do (This worked well as support bods have seen pretty much every stupid thing a customer would try). R&D didn't like this very much as we caught a load of bugs early so they decided to bring in a "professional testing team", made up of bods off the street. Much fanfare from R&D, our new product launched with X% less bugs than normal. There were actually more bugs, just that the new muppets didn't know what to look for.
As for T'interweb stuff Sage really isn't best placed to operate in that marketplace. They don't tend to like spending money on fully resiliant services
Anonymous coward cos they like to sue!