Easynet's core network is down this morning, leaving thousands of businesses and homes without internet access. A message posted to the firm's status page at 8.45am reports a nationwide outage, affecting all connections. Customers have turned to Twitter - presumably via a secondary connection - to complain and compare notes. …
We have internet restored from our office, but we cant get to some locations (including easynet colocations). I called easynet - they told me the outage was still ongoing, that Radius servers we down and that was affecting some DSL lines - was told to call back in about an hour for an update.
This issue is most definitely not resolved.
It was only a matter of time
Thats what happens when you sub out too many elements of your core business, chop staff and adopt a "cross your fingers and hope" policy.
This should be a warning to others in the business because I think it is just a matter of, "there but for the grace of god go I".
I predict more of this with other IT service providers as the year end approaches and key staff are nolonger around to navigate specialist outage slots and maintenance activities that go on at this time.
The grim reaper....because this may be the start of the reaping.
Nothing in life is perfect....
You generally don't hear bad things about EasyNet so I guess like everyone else they were maybe due to take a bite from the big green banana.
But as always, if your business is heavily reliant on internet connectivity then you should be employing the services of more than one connectivity provider....I have three different services here just for working from home, two of which I pay for (ADSL, WiMAX and if the worst comes to the worst I can even use 3G).
Paris because she enjoys a nice firm banana every now and again.
Hmm, you think...
That was an intesting statement.... Our surestream line has a '99.9% Service Level Guarantee' thats 45 mins a month. How was 2 hours within that SLA?
"This was due to an interoperability issue on the network."
That could mean anything really couldn't it. For example - somebody messed up the configs on a bunch of routers and they would no longer interoperate with each other.
interoperability issue, network
... Not words that should ever be found together, surely?
Yes, it could mean anything, but that that is exactly what marketing staff work long and hard to achieve, isn't it?
Things could be worse. At least they are not "working very hard,", or "with someone else," or "learning lessons," or "moving on from this".
" Standard procedure was immediately invoked and we diverted all traffic via alternative routes"
....You mean via carrier pigeon? It certainly wasn't diverted at a working speed!
Just recovered from two days of NTHell internet outages - not fun.
A friend's NTL phone line is going to be dead for at least four weeks because staff "blew" a new line into the ducts and managed to wreck a number of existing lines. FWIU the outsourced ducting work and it will be another MONTH before they can arrange to have the "staff" come back and fix the problem. Until then they have redirected her phone line to her mobile but are charging her for the rediect and are not prepared to even discuss compo for the outage until the problem is resolved.