Another reason to dislike Sky
I had the 24mb llu service (16-19 due to my distance from exchange). I can honestly say its the best service I had from a uk provider. Apart from a couple of scheduled outages (at 2-3am so I'll forgive them) and some router issues the service didnt hiccough even under high load (I develop web application service from home and often have to pull down little ditties like windows 7 from MSDN)
The technical support was uk based and first-rate every time unlike the medical waste that was Demon internet technical support by the time I left them in 2009.
Sad, very sad, to see a quality service go and fall to the lowest common denominator / worst service for highest cost Sky empire. The staff were even honest enough to tell me that they wouldnt suggest reproviding when I moved recently in order to save me hassle changing over in the new place, first class support to the last.
May I suggest for anyone trying to decide on Skys offer who doesnt want to line their pockets more, or register an Infinitesimal sign of disapproval, picks Be Broadband (if the LLU service is available in your area). Their support is yet to be proven but, so far, the connection seems stable and fast.
Bye bye UK Online we'll miss you...