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Systems monitoring: what’s possible, and what really happens

IT increasingly plays a pivotal role in business processes. The importance of systems to the efficiency of business operations makes maintaining the quality of service delivered by IT platforms a matter of mounting attention and concern. How can systems managers ensure this quality, especially with the expanding use of …

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Justin Maxwell

Lesson one

Service Management != Systems Management

The longer and harder IT pushes better systems monitoring as THE way to ensure service delivery, the harder it will _continue_ to fail to impress management. The sooner IT wakes up to the possibilities that could be offered through proper service monitoring, the better.

Focus on forever "improving the integration between tool sets and _systems_" draws attention away from where it actually needs to be to achieve ITs potential to deliver service improvements to the business.

John Smith 19
Stop

Paid by the word

Seemed to be in need of either editing or the addition of more information.

Not too informative.

Rob Morton

What John said

plus there are tools that allow monitoring of business services such as HP's BAC and RUM and Optier, all of which and the technology monitoring can then be integrated in tools like Interlink's BES. But yes, it is hard to get IT guys to stop thinking in terms of the servers and in terms of the services which just happen to run on them.

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