Orange UK users are reporting that the mobile data service is dropping connections and refusing to let some customers onto the internet at all. The problems started yesterday afternoon, with users unable to connect over 2G or 3G networks. Last night it looked as though the operator had managed to slap a fix together, but this …
I'm affected by this Orange outage, I've been off now since yesterday afternoon.
Nothing to see here...
That sounds like everything is normal at Orange towers. I've had those symptoms ever since I moved to Orange. Surfing the net with Orange is a complete pig!!
<sarcasm>But they are usually so *good*...</sarcasm>
My first thought was "how can anyone tell?"
Orange's data infrastructure appears to be based on two old baked bean cans and a length of string. This would explain their laughable monthy usage caps and the terrible general performance.
Their sms service is often almost as bad, with message travel time only slightly better than first class post.
Mines the one with my PAC and the 3 leaflets in the pcoket.....
My 3G is off at the moment (im in the Manchester area) , although I agree when it is working its very very slow.
I did speak to CS about it but all they could do was get me to perform a network reset on the device.
Exactly the same
And I'm sworn off them for my next contract. Data unreliability is annoying, but the SMS delays are simply unacceptable these days.
you think sms is bad?
When I was doing my dissertation, one aspect of it was fishing mms's out of a mailbox (mms to email is part of the spec) to grab the pictures. Normally they arrived in a couple of minutes. Every so often you wouldn't see an image for 72 hours. Which is great when you have about 15 minutes to demonstrate what you've been up to for the last 6 months.
"Mines the one with my PAC and the 3 leaflets in the pcoket....."
Too right. My PAC arrived the other day, and I've already set up a new contract with a new provider. (Who will inevitably turn out to be just as bad!) When cancelling and requesting the PAC, I told the customer service guy exactly why I was buggering off for mobile pastures new - citing the poor signal (in places I once had a great signal) as one of the reasons.
Hard to tell
I got a SIM only deal with orange about 8 weeks ago. Based in Nottingham city centre and had very little data access despite having 4 or 5 bars with 3G coverage. Luckily I was on a 30 day contract and so binned them off and moved to another network. But other users I know who are still on Orange are still having the same problem (although not quite so bad now).
Phoned Orange customer service and their advice was "if you want to use data on your phone, turn off 3G on your handset". This advice was shortly preceeded by "Orange has the best 3G coverage".
It appears that Orange may have the best 3G _coverage_ (ie you can get a signal), but they don't have the best 3G _capacity_ (ie being able to actually send/receive data).
I am an orange user in Preston, Lancashire. I noticed some disconnecting issues last night and this morning I have had no 3G connection at all and so have been been unable to use the Internet on my phone. Generally I have always been happy with orange so hope this will be fixed soon.
it has been on and off for the past week but yesterday was a nightmare. Connect and auth but no traffic.
same here except I'm on t-mobile so possibly getting caught by them playing with roaming :-(
I've been having general problems with Orange for a while, but the last two days have been awful. For some reason 2G and EDGE (or whatever it is I'm using when the 3G+ symbol appears) are working fine, but plain 3G is not.
Is there an Orange Forum somewhere for discussing this kind of thing?
orange just told me that the whole lot has fellover in the uk, not just regions. hoping to up again 'by teatime'
been ongoing for weeks
this has been happening on and off for weeks/months now in the manchester/stockport area.
failed connections, slow speeds... a lot of the time it will show a data connection is active but you just get page cannot be found errors.
Not had data for at least two days here. And as I use google maps for satnav is going to become a total pain in the arse. West Midlands area incidentally.
Problem affecting 90% of users
I live in Sunderland and have been unable to use any data services on my mobile since last night.
I phoned Orange earlier and was told that it was affecting 90% of users and that their engineers were working on it as a priority. I was given an ETA of 13:00 - well, it's currently 12:58 and I still have no net connection...
Me too as well
Its nice to know i'm not the only one having the problem, i thought it was just this stupid phone
And I was blaming my usual useless coverage....
Out since yesterday here in Cheltenham, Gloucestershire.
Thanks el reg for being of more use than Orange in keeping me informed of problems on their network...
Nothing on their website that I can find about network problems... glad I've got less than 6 months before I can escape.
[irony] I get connection issues with T-Mobile UK on daily basis while commuting, even in areas with good coverage - why isn't that covered by TheReg? [/irony]
Not the first time
Ooh, must be all of about 6 weeks since the last nationwide data outage on Orange, though that one only lasted half a day.
Back to Vodafone in 9 months time.
No connection - West Midlands
Not noticed any problems earlier than this morning, but not been able to connect at all since 9-ish. Glad to see it's not just me!
Problems in Yorkshire too
Normally Orange is pretty good round here. I've never had a network attributable dropped call and quality is always fairly decent.
What this issue DOES highlight, for me at least, is how often I check my emails in a day.
How will the Camp Climate people coordinate their attack now?
Orange Wednesdays out too
Last night at the cinema there were about ten people who hadn't got their "Orange Wednesdays" text through. We just bit the bullet and paid full price.
Just moved to Orange
And this is the thanks I get...
I thought I'd installed a dodgy Cydia App on my iPhone, almost uninstalled MobileSubstrate to see if that would fix it, glad I didn't because just about every App relies on it.
no access in Northamptonshire area since sometime this morning.
Blamed my brother in law for breaking it as first noticed it while he was playing with my phone. Think I will carry on letting him think I blame him though, just for a little bit longer...
Badgers in the works could be the cause.
This is a nationwide issue
The issue is specifically the device authentication (AAA) in the core network - basically dial-up issues. it's something that will affect all users with no regional bias.
Midlands down too
No 3G today at all, normally a bit slow but not too bad.
My flat mate noticed this last night on his phone but meanwhile I was able to use my Orange broadband dongle on my netbook no problem!
Orange has data network problems...or "Thursday" as they call it at Orange.
The unreliable data service was the reason I moved our corporate phones from Orange to Vodafone about 3 years ago. Seems little has changed.
Been in Nottingham all day. Have currently got zero data here too.
Well at least there is no chance of going over the new data limits recently imposed.
Joining the predictable chorus of "I hadn't noticed". I find data coverage dodgy as hell at home or work (wifi at home helps, mind). Travelling across London, it's usually really spotty too. I just assumed that I happened to try to get connectivity in blackspots.
As to the quite reasonable question of why, if it's so bad, I don't change network- it doesn't help. Friends on other networks suffer just as many problems, 3G coverage is still not much cop, even in big cities.
Also, there seems to be a lack of cheap plans out there for people who don't need many minutes, but would like some data and a moderate chunk of texts (or unlimited text). I feel pretty ill-served as a spoddy smartphone user who prefers texts and emails to bellowing their banal business in crowded trains, and who also wants the sci-fi frisson of pulling up satellite imagery to help find your way around your immediate area (which is very video game, and still amuses).
That was a bit longer than I was expecting (argh, that needs a Paris icon, surely).
Have a look at Virgin Mobile
They might be a virtual carrier, but I'm still quite liking the £18 for 150 minutes, 500 texts and 1 gig of data that I'm on with them...
That's the closest yet to what I want. Still paying too much for stuff I don't need, but pretty good.
I'd rather get 100 mins and 500MB of data and pay a tenner or such. Most months, I hardly make any voice calls. Texts.. hrm, I probably am unlikely to get through more than a couple of hundred in a month. At the moment, I am keeping my data use in check to avoid spending a lot outside of allowances, but would cheerfully use more if I had it (google maps and the like).
I think the objection is the balance, they assume that everyone wants to make loads of calls- I feel a little odd holding what I think of as a PDA to my ear and talking into it.
Anyway, food for thought, thanks. Which network is underneath Virgin?
@drem, £18 for the deal you have isn't good. T-mobile give 600mins, unlimited texts and 3gb data with an android phone for £20 pm. And virgin use t-mobile anyway..
yup same here (Norn Iron)
Is there anywhere on their website that keeps the punters informed about their tech issues? I mean we all know they happen, the worst bit is not being kept abreast of the problems with the service we pay for...
It's Orange, I'm actually impressed their call centre knows about it. Usually they deny all knowledge of network problems and just offer the 'turn your phone off and on, remove and reinsert the SIM' mantra.
Seems to be working again now
I had no data from yesterday afternoon. It seems to be working again now (Cambridge)
Good old Orange...
Glad to hear its their fuck up, and nothing to do with the ROM I put on my desire last night. Had me worried for a minute there...
My net connection started working at about 14:15 - it's up at the moment, hope it's a permanent fix!
nope still broken
its not mine still does not work (leeds, wyorks)
Spoke too soon...
it's gone again :(
I don't think it is a complete failure, as someone else has hinted at, the consumer broadband section is up.
I was browsing the net via HSDPA Orange Dongle on my laptop whilst phoning Ornage to complain.
Now trying to see if I can get the consumerbroadband APN to work on my phone :/
Fed up with Orange and their failings recently...
nope still broken
leeds wyorks user and still no 3g
well that'll explain it!
performed a radio update on my Villainrom running Hero yesterday, and thought I'd bricked it! Spent most of today rolling it back to the new Orange Eclair release hoping to fix it! Thank god for El Reg keeping me informed, because there's nowt on the Orange website!
Mine has been mostly down since yesterday afternoon, in the home counties area. It's popped up every now and again, but overall, my first Orange contract has been an unreliable one. Oh well, only 17 months to go...
No connection in London
I got stranded last night trying to find a restaurant- jumped off the tube, fired up google maps to tell me which way to walk (I can't find my own way down a one-way street) and... nothing! Caused me no end of bother and meant I turned up late and missed half the free bar time at the event.
Like many other commentards, I had assumed it was down to some dodgy app I'd installed and was planning a factory reset tonight on my Desire. Many thanks to el Reg for saving me the hassle. I'd ring up Orange and complain if I thought it was worth the effort. Other than maps I try not to rely on mobile data since it's always a bit shit.
Very little beer for me...
Orange should be ashamed, this outage or the potential of a possilbe outage should have been notified to all customers before any work commenced on the intergration with t-mobile and if this is nothing to do with that work, then the decent thing would have been to send its customers a text or even post some kind of notification on it's website of the issues and the possible time scales for them to be resolved. Instead they clunk up there telephone lines with angry customers who have been trying to connect to the data services since yesterday, when the service first went down and wasting everyone's time... i don't know about others, but i initially assumed that I had broken my phone somehow... it would have been nice to have known there were problems. Disgraceful..!!!
That would require
Mobile operators to behave like a proper comms company.
Isn't that just the Reg guessing though? There's no confirmation yet that is what's happening