back to article Hotmail still not working? Use Chrome to fix it, says MS

Microsoft has advised Hotmail users struggling to access their email accounts to surf via Google’s Chrome browser in order to successfully connect to the recently overhauled service. The software vendor finally rolled out its latest version of Hotmail to its 350 million users last week, but since then the company has faced …

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FAIL

Umm, hotmail user?

""I'm not saying I don't like the new features, but I have very important emails I have needed to reply to for three days now. "

"Important" emails.... and you're using Hotmail? Seriously, what did you expect?

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IT Angle

Computer locking

Although I use live mail mostly, I do occasionally access my mail by browser, haven't had any problems yet but did have problems previously with computer locking up completely when using mail.

I switched to Microsoft Security essentials for my anti virus which resolved the issue, subsequently found AVG Surf Shield did not like my internet access.

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WTF?

Err what?

Does anyone else have difficulty understanding that last paragraph from carrynot?

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Gates Halo

re:Err what?

I once saw an anti-virus accuse a subnet mask of being a denial of service attack. Some of us, programmers, should be standing in soup lines.

As far as Mickey Soft's problems go; always test with IE guys. Sure develop in Firefox because it has all the neat debugging tools but afterwords test with IE because that is where the end user will be.

And if you can get it to work (at all) in IE then you have an almost bullet* proof product. . .

*If you have to kill a chicken to make it work then maybe it is pullet proof?

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Yes

I did.

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Badgers

No doubt the 57th person to state this...

"when I open my Hotmail.

<snip>

I have very important emails"

If your emails are that important, dear user, you really shouldn't be using hotmail for them. Get a real email service. You pays your money and you takes your choice. If you pay nothing, expect to get nothing - anything more is a bonus but should not be relied upon.

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Bronze badge

Anything but Hotmail!

If people want to be tight-arsed about email, anything is better than Hotmail... Get a GMail account if it's that important to be free. Or even Yahoo would be better than Hotmail.

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FAIL

Anything but hotmail?

I myself don't commit anything of importance to either of my Hotmail accounts.

On the other hand ...........

My pop3 and smtp access to GMail was belly-up from last Saturday to mid-day Monday -- and no, it was NOT at my end.

In the course of looking, during that outage, for a destination to which I could redirect mail from sundry assorted domains I own, I discovered that though the smtp on my Pipex Homecall account works perfectly, the associated pop mailbox wasn't accessible at all. And when it did become available to receive mail it was inaccessible by pop3. Why? Because the server address specified by Pipex Homecall and confirmed by three different (Indian) call-centre droids was wrong. Changing it from the specified pop.homecall.co.uk to pop3.homecall.co.uk made it work.

And we wont' even begin go into the total chaos caused when Breathe took over Zetnet, thousands lost their email permanently and no contact was possible with any helpdesk whatsoever or via email either.

I'm afraid that paid ISPs can be just as much problem as those who provide "free" email facilities.

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Paris Hilton

Chrome first...

(surprised they didn't recommend using Chrome Frame!)

First they suggest their users move to Chrome. Can we start placing bets on when they'll migrate hotmail.com over to Google Apps for Business?

Paris, because even she preferred it when it was called HoTMaiL

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Or they could rub salt into the wound...

... and set up a Google Mail account and collect their Hotmail via POP3 :-)

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with any mail client

that supports POP3. Why bother with a browser?

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I agree

I just liked the idea of people using their competitor to collect their Hotmail!

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@Web Monster - regarding:with any mail client

To get email from any kind of device that supports html web access numb-nuts! Internet cafe, work computers, mates computers, someone else's mobile phone! Infact I thought it was getting rare to actually use an email client for personal email, the benefits outweigh using the likes of outlook.

Seams the hotmail coders have really screwed up, Gmail has worked brilliantly for me from day1, if the connection is slow it says so and offers a html only, low end, low bandwidth option. I would not touch hotmail with a barge pole.

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Does anyone else shudder when they see

The phrases 'very important emails' and 'my Hotmail' in the same sentence?

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I thought

I thought the only reason people had hotmail and yahoo accounts these days was so they could access msn (I refuse to call it windows live whatever-the-nuts it's called) and sign up for spammy forums and news sites?

I always giggle when I see a business that has a hotmail email address as its main contact email addy! Especially when they have a perfectly good website url they could use! Oh and I giggle harder when I see a hotmail address email actually painted on a van or a shop-front sign!

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Hmm..

Strange, I get the same giggle when I see a gmail address. My immediate reaction is 'oh, so my email to you is going to be REALLY secure....</sarcasm>'.

Personally, I think email in general needs a total overhaul, the entire system at the moment is as weak as anything.

Where it comes to Live Mail I've found a huge increase in spam to my Inbox. Live seems pretty much incapable of recognising the most obvious of spam messages and crap these days.

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Thumb Up

Certainly

In the same manner as when I see whiney amateurs complaining about their "important business web sites" not working on their Dreamhost account

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Never thought...

"My computer completely stalls when I open my Hotmail. Yes, I have the same issue if I use Firefox, Internet Explorer, or Google Chrome. Yes, I have the same problem if I use another computer, and No, I don't see any script errors because my computer freezes as soon as the window is open... but I have very important emails I have needed to reply to for three days now."

I never thought I would be defending Microsoft, and certainly there are probably cases out there where people are having problems, and I haven't used Hotmail in ages. But...

I don't believe the account of the women quoted. If a web page can lock up a browser or lock up a computer and make it completely unresponsive, there's a flaw in the OS and the browser. And there aren't nearly as many flaws as there once were. And somehow, Microsoft has stumbled onto one that affects three different browsers simultaneously? No.

User error is a more likely explanation - at least in the case above. And you have to question the competency of a user who has emails in Hotmail that are so critical.

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Grenade

Re: Never thought...

I believed her right up until "Yes, I have the same problem if I use another computer", assuming up to then that she was using an old PC that just couldn't cope with the idea of New Things. We've all had to explain that one while performing family tech support.

Nope, sorry - pass your nearest BOFH your account credentials and they'll show you it logging in nicely, though you might not see those 'important emails' afterwards.

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Chrome works

I've been unable to read any emails in my Hotmail inbox for the past day or so under the latest release of Firefox; but I'm happy to report that using Chrome *does* fix it here.

Oddly, the new Hotmail interface did work fine for me under FF initially; so something must have changed in the past day or two.

I suspect MS has been playing whack-a-bug™ and broken something. That said, the only thing I can remember that's definitely different is that I upgraded to FF 3.6.8 recently. I'd be curious to hear whether older versions of FF 3.6 work with the new Hotmail?

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J 3

@A 20

Mine is 3.6.8 (under Ubuntu 9.10 though!) and it seems to be working as intended -- I hadn't used my Hotmail account in a long time, and just went there to check. The spam was there, and I deleted it. Tried to compose a message, and it looked fine.

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Happy

Understated Irony

Loved this ... Reg at it's best :-)

Some users are furious at Microsoft for rolling out a buggy product without fully testing it first.

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Fixed it for you

Some users are furious at Microsoft for rolling out a free product without fully testing it first.

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Linux

And this is new?

Since when in the last twenty years?

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Thumb Down

For some people

call them idealists, 'Free' is important. It doesn't and shouldn't equate to 'crap' as it does obviously in your mind. Microsoft have buggy software that they charge for too, so your correction doesn't deal with the problem of Microsoft and bugs

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FAIL

EPIC FAIL

I do hope you didn't contact M$ for comment using their hotmail account. You might be waiting a while.

Still another story of MS releasing something massive that affects nearly everyone and none of it works for lots of people with little or no support from MS.

Home server, Vista, Win7 (I still have no usb2) and now hotmail. Hasn't this been in the news before, as part of some other rehash / new service?

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What are the odds of this happening?

"Some users are furious at Microsoft for rolling out a buggy product without fully testing it first."

Surely not!

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Anyone else experienced this behaviour?

When I log into my Hotmail account (which I only use for forums and 'dodgy' web site registrations) it all looks absolutely fine on Firefox 3.6.8.

However if I select a mail message to read nothing shows up on the reading pane. This also happens to others in my office.

I also just tried it in IE8 and experienced the same behaviour, with the added bonus that when I tried to log out it said "Couldn't sign you out We couldn't sign you out because your browser is blocking cookies. "

Say wha?

Anyone else experienced these bugs?

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Anonymous Coward

Reply to post: Anyone else experienced this behaviour?

Hmm... I have no issues with it. I am using IE8 though. The new setup does seem to be rather hard on the CPU, but no issues with the content anyway. I rarely use the web client to access Hotmail though.

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Why do people stick with it?

I just don't get why people stay with all this rubbish coding. The comment: "Home server, Vista, Win7 (I still have no usb2) and now hotmail" leaves me to ask two questions, 1, Don't you ever learn? 2. Does usb2 mean user servicable brain?

I simply can't understand the mentality of continually buying rubbish.

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Bronze badge
Big Brother

New kit or limited access for you

There is a pretty large number of computer users who can't buy new computers and run old/used ones. I've encountered the fact that all the new browsers scan for the OS type and will bail on the install on the older browsers leaving the users of these somewhat older computers up the creek without a paddle. Therefor creating web-mail that is only compatible with the latest browsers in the last 9-12 months are going to lock out a huge number of web surfers. It's sort of and elitism when you think about it. If you can't afford the latest kit of the year no email and limited surfing for you. This leaves the Internet for only the well to do. Good way to keep the advantages of the Internet out of the hands of those at the economic bottom of things and keep them at the economic bottom.

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Silver badge

Yahoo

Yahoo mail still support a classic version for people with old crappy computers.

MS could do that too, but I expect they would rather kick anyone still using Win98 in the butt.

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Linux

@tempemeaty

While I understand your point, even if a little on the loony conspiracy theory side (c'mon, it's not "elitism", it's just that they want to sell more stuff and squeeze people of as much money as possible, i.e. business as usual), I have to point out that I myself do run the latest browsers (except IE and Safari) on an 8 year old computer at home that was donated by a friend who had no more use for it. Everything works fine, even if not as snappy as it is in the dual core computer with 4 GB of RAM I use at work, for example. But I do use an efficient OS.

Just saying.

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Overengineered UI.

When world+dog are starting to browse by Wii, smartphone and netbook, what posessed Microsoft to decide to make the Hotmail UI more reliant on fancy features? It's getting harder and slower to use on a reasonably current desktop machine, but the internet is no longer simply for the desktop PC!!!!

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FAIL

get what you pay for...

nuff said,

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Linux

Then why does Linux outperform Windows?

Not true.

I am know that companies are funding Linux in a variety of ways but to the end user it is free.

Here is an example of a 'workstation' benchmark (i.e power user) - win7 vs Ubuntu 10.04

http://www.phoronix.com/scan.php?page=article&item=ubuntu_win7_ws&num=1

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Anonymous Coward

Why not

just use the Windows Live Mail software to access their hotmail account? It's fully integrated IIRC.

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Bronze badge
Thumb Up

There's an easy way to fix it...

... use an e-mail client application like Windows Live Mail or Outlook to access it.

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FAIL

@Test Man

"There's an easy way to fix it... use an e-mail client application like Windows Live Mail or Outlook to access it."

Doesn't that sort of defeat the purpose of having webmail?

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Gates Horns

Cookies, anyone?

I had a similar problem in mid-January this year, when all of a sudden I could not log on to Hotmail (I know, I know, but I just keep it around to monitor some forums, where it will be too much effort on my side to change) or MSN.

I could log on once, but returning from a link, or logging on to Hotmail, would give me an error (this is from Mandriva, using Firefox). Any further attempts to log on would be futile. I duly logged it with them, but then discovered , whilst researching the problem, that I could actually get my mail via Pop3, so I just set it up from a Windows machine and henceforth happily ignored My MSN and Hotmail.

I eventually traced the cause of the problem to a malformed cookie, which I also notified Microsoft of.

When this story broke, I decided to check what the situation was, and lo and behold! I can now once again log on without any problems whatsoever.

Oh, by the way, those who are complaining must just show some restraint and patience: Microsoft finally responded in April, to tell me that they are looking into the problem. It was still not working at that time, though and, as said above, I could live without logging on.

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Hotmail working so far...

Of course I've just opened it, but not experiencing errors "yet". See many differences and changes of which some look good so far and others I will have to dig into. Currently testing with Firefox 3.6.3

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Silver badge

Nobodies said it yet...

But I am sure Linux would fix the problem.

What ever the problem is.

/Sarcasm (because you just know someone won't get it)

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Web 2.0 crap

Hotmail works fine for me on IE 8. Facebook on the other hand seems to do something different with every browser.

I don't like the fact that all webites (including hotmail) keep making their pages more and more complex. It's the web 2.0 syndrome, where they feel compelled to replace every default behavior with script that does something slightly different. Suddenly there are drop downs and mouseovers you can't select text you are typing...and god only knows what will happen if you hit the back button. It's not just hotmail that is doing this, it's almost every damn site you visit these days.

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Coat

Hello, I'm a mac

[other guy just stand there, not moving, not blinking....]

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Anonymous Coward

Weird ...

Hotfail works fine here on my Linux lappy in Chrome, Firefox and Epiphany.

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FAIL

Hotmail i though that was a 90's thing.

So people are still using hotmail?

After about 2 mins using gmail I changed for good.

Just time how long it takes to a) login and read a message b) login and compose a message in both gmail and hotmail - you would be a fool to keep using it,

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It was a 90's thing

But when I check my mail I see lots of hotmail addresses in received mail.

The lovely Ivana runs a mailing list for a group of (shall we say 'middle aged') women. More than half of the addresses she sends to are hotmail.

many users started with hotmail when the alternatives were fiddley to set up and involved incoming mail servers, SMTP, authentication and other such phrases that just scared them off.

Hotmail was simple. Open a web browser and go to hotmail and get an account.

They are too scared to change. They know that they only have to open their browser and there's google for finding things* and a click away is hotmail.

*I'm still amazed by the number of people who open a browser window at google and then type in the web-address of the site they want to go to in the google search box. They are too scared even to type directly into the address bar of the browser. - in fact I've seen some folks open the google page and then type in Hotmail.

It's Ok for the geeks on here to criticise the woman in the article - but she is typical of many real-world people.

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Simple answer...

Some of us really don't like Google's policy of scanning every little thing you do in what is supposed to be a private mailbox.

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Silver badge
Happy

Sometimes there's justice

I know someone who runs his {cough} business via hotmail - several {cough} businesses actually. They will be mightily pissed off by this - couldn't happen to nicer people!

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JB
Thumb Up

Oh no!

Logged into my hotmail for the first time for about 5 years using Chrome, and everything worked fine, except all my emails had gone. I was quite relieved, actually, that I wouldn't have to wade though five years' worth of spam from African dictators and Eastern European lovelies. Now, how do ou close your hotmail account??

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