No Refund Entitlement....
.... doesn't anyone read anymore? The T&C's were clear when everyone clicked the "Order" button that you were paying £8.95 (or £17.95 in the earlier days) for media and admin costs only. There could be no doubt that there was no license being granted, and the HUP was mearly an extension of the desktop license agreement CFH signed with Microsoft.
We used to say (in our HUP FAQ) that, because of this, the users had to delete the software and destroy the media when they left our employ or should the agreement ever expire.
Do I expect many of them to comply? No. But the rules were very clear and HUP users are now unlicensed. This is the same conditions for any organisation with a HUP entitlement, it's not unique to the NHS.
1) National Programme applications are now certified for IE 7 and have been since 22 Jan 2010. Granted that was way way overdue, but that is the end of *that* excuse for not upgrading.
2) Terminating the EwA is amazingly short-sighted. Now hundreds of Trusts across the country need to go back to the days of full time license tracking and dedicated license administrators; with the EwA the relatively small number of licenses we had to track were easily managed. Now we have thousands of desktops that may (or may not) require licenses depending on when they were purchased and what for
3) With the end of the EwA we all lose SA. Given the emphasis on encryption and security, Windows 7 with Bitlocker is a shoe-in, and now we all have to buy SA just to keep that capability.
4) I don't know any organisation where the users "managed to install Office 2007" by themselves. There has to be administrative involvement one way or the other - and if your users are administrators you're completely screwed anyway and should be fixing that, not wasting time posting to The Register.