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back to article iPhone customers lay into Apple after iOS 4.0.1 update fails to install

iPhone customers are struggling to install Apple’s latest software patch and have been grumbling about the problems on Cupertino’s support forums. The company released its iOS 4.0.1 update yesterday, and immediately some users began complaining that they couldn’t successfully install it on their iPhones. “On a Win7 PC. Plugged …

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Jobs Horns

Oh Apple what wonderful support.

Any more LOLs from this iPhone and I'm going to wet myself !

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title goes here apparently

It's the gift that keeps on giving! Oh such lolz!

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USB - been there

USB static interference is a pain in the butt for Apple updates - have had several probelms with it in the past. Best fix I've found is before doing the update remove all USB devices excepet the iPhone, power down the machine, unplug it, hold the standby button down to drain all power from the machine totally (well, as much as poss) and then have a crack, preferably from a port furthest away from the power supply.

Took me three hours to update to OS4. No way I'm bothering for this one.

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Jobs Halo

so usn is the problem

nothing to do with Apple. thats great.

I'm glad the saint Jobs doesn't need to look into this one.

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Happy

Instructions incomplete

You should also stand on one leg in a bucket of water while wearing a bishop's mitre, a cricket box, and three vests.

Under no circumstances should you attempt the update when the moon is waxing crescent or waning gibbous.

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Anonymous Coward

Mmmm

Perchance the heady combination of cheap nylon underwear and freely available web pRon is the reason for all the static.

Paris

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JWS
FAIL

Ouch

Probably best to just ditch the rubbish phone and supplied software and get a phone that was actually properly tested for functionality instead of looks!

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The title is required, and must contain letters and/or digits.

You left out "stand on one leg while reciting Burns' Ode to the Haggis".

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Happy

"have some crack" did you say?

Sounds like the only sensible way to get a handle on Apple kit these days!

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FAIL

o'reely?

works on my phone

aww one or two people have a problem therefore its a massive failure

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WTF?

oi! Rielly

using the same logic, because it works for one person it's a massive succes.

******************************************************

Warning : Jobsian Reality Distortion field detected

******************************************************

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Paris Hilton

Or...

Works fine for me, therefore it can't be a significant issue?

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FAIL

Huh

Then I pray to the lord god above that I never have to see any of the software, hardware or duct taped together server rooms you guys build.

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RE: oi! Rielly

OK, using your logic, it's failed for under 100 people.

How many iPhones have been sold?

Statistically speaking etc etc etc

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RE: o'reely?

You're the first poster here who has actually tried it.

...and it worked.

Surprise, surprise, it worked for me too.

I'll probably get downvoted just as much as you did though.

Some people don't like the truth. Next they'll be claiming that the holocaust never happened.

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JBR

whoops

I call ....... GODWIN'S LAW!

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@AC: relax

Stop whining like a victim. It's nice that it worked for two people.

Doesn't mean there isn't a bigger problem.

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Troll

Yesssss!!!!!!!

Godwin's Law (http://en.wikipedia.org/wiki/Godwin's_law) has been invoked and applied!!!!

Well done AC!

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Worked for me too, and probably many others too

Actually, worked fine for me too. When things go wrong for someone they scream and shout, and rightly so. But if it works fine they often just go on their merry way. They don't post on forums saying "Just thought I'd let everyone know that X worked as expected". So, just because a number of people complain doesn't mean it's necessary a disaster.

Out of interest, is this happening on Macs & Windows machines or just Windows machines ;)

Fanboi? Maybe.

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Installed OK for me

It installed OK for me, but for the first time ever I saw iOS crash today. I think Apple are in a bigger panic than they let on, and have rushed out a patch to try and disguise the antenna problem.

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Pint

new keyboard please

"Maybe you touched the USB cable in the lower left corner. ‘Don't hold it that way’, okay?

brilliant!!!

Made me choke on my cuppa!

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Coffee/keyboard

iconic

i think this is the icon you are looking for

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Flame

Four

Maybe it's just that "4" is not a good number for Technology ?

Was't Microsoft DOS 4 a bag of spanners ? Didn't MS go from Windows 3.x to Windows 95.

I'm sure there have been other major 4 failures from Applications and Vendors.

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I think you are right.

After all 3 - that's the magic number.

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@AC I think you are right

Coz .....3, that's the magic number

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Pint

bad luck

4 is considered bad luck in many asian cultures.

I remember Panasonic as one company that usually avoids product numbers starting with 4.

The moved from Fz30 to Fz50.

The must know something Apple did not.

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NT4.0 was OK....

NT

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Indeed

Also, I think this was the reason that Psion went from the Psion 3a direct to Psion 5.

Perhaps, there is some truth here.

Or perhaps this is the average number of models that a successful manufacturer has to go through before they get complacent and shoddy.

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S60 too.

S60 jumped from S60v3 to S60v5 as a "polite gesture" to Nokia's Asian customers.

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Silver badge

And...

Nokia don't have a 4000 series.

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Happy

Canon?

Exception!

Canon 40D, 400D and 450D all reasonably good cameras for the markets they were aimed at.

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Unhappy

Failed iPad update to 3.2.1

I had a very similar problem to this with my iPad updating to 3.2.1. I was on a laptop with Windows 7 x64 using iTunes x64 9.2.

I got error 14 when trying to update my iPad when trying the initial update and also the restore. I had to go to my x86 Windows 7 desktop and run the restore. Luckily I had a backup of my settings and apps so I just went back to my laptop, copied all the apps back on and then restored my settings backup.

At the time I assumed as per the apple kb that it was a problem with my usb ports (which are a bit funny on this laptop).

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Black Helicopters

It's all gone pear-shaped

Only suggesting this cos it's Friday afternoon. Does anyone else think that there might be a saboteur at Apple? In all honesty if Jobs was to wake up one morning (assuming he sleeps) and think to himself "How could I destroy the reputation of my company?" he couldn't have done a better job than the fiasco the iPhone 4 is turning into.

Is there someone on the inside trying to bring the company down, maybe planted there by MS/Google/Adobe/take your pick of any of a myriad of disgruntled iPhone app developers.....

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FAIL

Much more likely

Is that they got in a panic about the antenna issues and decided they needed to rush out the bar update to try and quieten things down. Unfortunately when you rush out updates they are routinely not very well tested, and one of the hardest thing to test is the installation process.

Funnily enough, Apple's reputation for quality comes partly from the fact that they control the entire stack from hardware through to software. iOS is a significant departure from this in the fact that the application layer has many many more 3rd party apps on it than other Apple platforms. But installation is something that requires 3rd party hardware quite often as well. Anyone willing to bet that Apple don't test updates from anything except Macs? Anecdotally the problems seem to be when installing iOS 4.0.1 from anywhere except a Mac. My suspicion is that they have a non-standard feature in the USB implementation which works fine with Mac OSX hardware. And don't tell me that it is a Windows problem since the installed base of USB devices on windows that don't have an issue is rather a lot larger...

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@Beaker's love child ..

Aaah Grasshopper - never ascribe to malice that which can be explained by incompetence.

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@Martin

Of course, silly me - maybe one day I'll have your wisdom

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Go

no

I have updated iPhones on both windoze and mac, and have been fine - suspect its just hype like all of the reporting so far.

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RE: Much more likely

"Unfortunately when you rush out updates they are routinely not very well tested, and one of the hardest thing to test is the installation process."

Except if you'd read the article, you'd know it's due to USB issues. Oh, wait. You did know that since you mentioned it later in your post.

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Re: no

"I have updated iPhones on both windoze and mac, and have been fine - suspect its just hype like all of the reporting so far."

I suspect it's a problem in tolerance and depends on the quality of the USB controller in your computer. Macs are more expensive than low-end Windows boxes because they use high-end components. Mid-to-high-end PCs use the same components as Macs.

If the iPhone USB slave chipset has a low tolerance to static (either in hardware on in the software config) and drops the connections too easily, it won't be an OS-specific problem but rather a hardware-specific incompatibility.

Many device manufacturers have shot themselves in the foot by taking liberties with the specs and producing items that aren't compatible with other devices operating on the same specification....

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Jobs Horns

hogwash this is not fanboy heaven

Maybe it was Microsoft who did the damage or maybe it was a disgruntled fanboy. Never blame the obvious source the manufactures because we all know Apple is perfect and cannot make a mistake.

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FAIL

Agreed but...

... the windows program installer and the components of the iPhone that receive the data should have some answer to this kind of error, like, say, several retries, instead of just exiting immediately. Other programs that use USB ports have been doing this for ages.

One way or another, Apple has a lot of responsibility for this failure.

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worked fine for me

Not the slightest issue - and it was way fast too

sorry - I know you want as many bad-apples reported but I ain't one of them

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FAIL

@worked fine for me

"Not the slightest issue - and it was way fast too" - fair comment. A bit of balance.

"sorry - I know you want as many bad-apples reported but I ain't one of them" - idiot comment whereby you identify yourself as that which you purport to ridicule - an intolerant 'tard not interested in truth - and blow the validity of your initial comment.

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Anonymous Coward

installed OK here

in fact it fixed the downright sluggishness that iOS4 brought with it and my phone is back to pre-iOS4 speeds.

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Anonymous Coward

hmm

Worked for me too, when doing updates I only use the genuine sync cable provided with my 3GS, the £1 retractable pound shop one is for charging only.

I wonder how many of the folk with problems were the folk whom had problems when IOS4 was released?

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Works For Me

Now my iPhone 4 can scan for neutrinos, detect subspace distortions, and guide me to the nearest dilithium deposit.

No, wait... that's Star Trek. I find it hard to keep fiction and... Apple marketing... distinct.

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WTF?

I'm reminded of the patching mechanism on the PSP

Where it downloads the patch, then won't install it if the battery level is too low, or the device isn't plugged into the charger. Seems you have to try harder to brick a PSP...

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Anonymous Coward

So..

How long ago was it that an Apple employee porked your GF while you were working late on your Exchange server, then?

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Silver badge

PSP is a good example of how to do it

The Cowon updates, while not as automatic, are no less straightforward. Copy update file to root of device, and start it. Easy. No cable involved.

I wasn't aware the iPhone was being updated directly over the cable! I knew it had to be connected to iTunes to get the update, validate, etc, but doing the update straight over the wire? That's insanely stupid.

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