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back to article Facebook investigates email notification snafu

Facebook has confirmed it is investigating a problem that means that some users are failing to receive notification when a contact sends them a private message through the site. Normally a copy of a message is sent to a user's registered email address. However over recent weeks some users have noticed this was not happening, …

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IT Angle

I wonder if it is an SPF (Sender Policy Framework) failure?

I don't know a huge amount about this, and I would have though the powers that be at Facebook would, but it seems to me that the server I receive notifications from does not have permission to send email from Facebookmail.com.

I have check the DNS records for facebookmail.com and the allowed mail servers under SPF are 69.63.178.128, 69.63.184.0 and 66.220.144.128

However, the IP address I get emails from on this domain is 69.63.178.173. I got this by checking the headers of the emails.

I then checked how googlemail sees this, and sure enough there is this error:

Received-SPF: softfail (google.com: best guess record for domain of transitioning notification+m-h3ki1d@facebookmail.com does not designate 69.63.178.173 as permitted sender) client-ip=69.63.178.173;

So google mail is saying there is an SPF failure here, which googlemail treats as a soft fail.

Maybe other email providers see this as a hard fail, and so no emails.

Just my 2 minutes of investigation.

Pass it on to Facebook. Invoice is in the post.

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Megaphone

AAARRRRRHHHH

I had exactly the same problem latley !!!

it seems more people are implementing SPF checks now.

Had me stumped for a while

Felt really really stupid when i figured it out !!!!

anon cause i feel stupid !!

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Anonymous Coward

SPF

The SPF record is now:

ip4:69.63.179.25 ip4:69.63.178.128/25 ip4:69.63.184.0/25 ip4:66.220.144.128/25 mx -all

So 69.63.178.173 should be covered by 69.63.178.128/25

Any more errors?

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Bronze badge
WTF?

Me too

Yesterday, with Yahoo mail. The problem was, the server was "not permitted" but the spam came to me anyway.

In other words SPF failed to implement the SP in the F.

Exactly what the F it was supposed to do I'm not sure.

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Thought it was just me

I've hardly received any Facebook notifications in nearly a year. I thought it was just an overzealous spam-filter at my new e-mail host ... p'raps not.

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Silver badge

Not really an issue.

If you have mail, you normally have Facebook access - something on FB screwed up for me in February so my email advices stopped arriving, the support has been roughly the equivalent of a chocolate teapot, and I don't miss it particularly, and it also means at least google no longer get to see what I'm doing on Facebook.

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Silver badge
IT Angle

Facebook programmers...

Not exactly the best and brightest...

(And I'm basing this on more than just this one report.)

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Anonymous Coward

May I refer my fellow commentards

to the following article. http://www.theregister.co.uk/2010/07/05/facebook_saddos/

AC as I don't want saddos burning down my house.

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Silver badge
FAIL

Thank-you!

I knew there'd be some post calling facebook users saddos.

Thanks for not disappointing me, moron!

Facebook is great for keeping up with real life friends, and organising nights out etc.

But I guess you need real friends to appreciate that.

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Anonymous Coward

For crying out loud

Get a sense of humour would you.

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Coat

I wondered what happened to all these notification mails

<aol>

The last one I got was around June the 10th as well.

</aol>

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Anonymous Coward

I was actually quite relieved...

Since I'm online more than I check my email, I normally see stuff in FB *before* I would see the equivalent notification email, and I haven't mastered where in the maze I have to go to turn it off...

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Silver badge
FAIL

NOT getting emails from FailBook...

....now THAT is a service!

Saddos, etc.....

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