Transport for London has said that it is 'aware of some problems' with the IBM-managed system used by fleet companies to pay the congestion charge. Customers have reported issues with the the autopay system, including being overcharged and receiving wrongly issued fines. The online service is used by companies that regularly …
The main problem I see is that IBM are in denial.
Transport for London has said that it is 'aware of some problems'
IBM declined to comment on the issue. When asked whether it has been in contact with TfL about the system problems, a spokesperson said: "Well no, because that would imply that there are problems."
Dear IBM, TFL say there are Problems.
Oh, it's IBM. Now THERE'S a surprise...
Our company had the misfortune to outsource it's IT support to IBM years ago (laying off a lot of very talented folks in the process, and paying more to IBM than it used to cost to employe the now-laid-off staff).
And in the ensuing years we have had nothing but problems, useless "support" and delays.
Their helpdesk software is laughably poor (can't even blame that on a two year old, for even a two year old would not come up with something that awful), they routinely don't fix things and claim they have, and generally ignore us (the customers) where ever possible.
So IBM causing TfL problems comes as no surprise at all.
Neither does IBM's breathtakingly arrogant reponse to your query.
There *is* a surpise here.
That's the bit where it's suggested that the previous Capita system worked well.
What's the congestion charge for winged pigs?
Get a development tool, build a helpdesk system
Is this a natural law of development