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BT has folded the Ribbit internet call management service into its Onevoice ...... with the backing of a proper telecommunications company.
If by "proper telecommunications company" you mean bloated, incompetent, expensive and arrogant, then you are spot on.
User "There is a fault with your line"
BT "No it's hardware"
User "But 20,000 other customers are affected"
BT "yes all their equipment is faulty"