This can be a problem with google
...they tend to assume that, because they're google, that means they can automatically do something better than people who've been doing it a while, just coz they're awesome.
Hence things like their browser being absolutely pants in terms of accessibility, because they've never really done desktop apps before and don't have the experience, even if the core functionality may be very good. Hence them totally not understanding how people buy phones. (though I'm inclined to believe the mobile phone market in the US is bonkers anyway)
on the flipside, sometimes they come out with things (like, for example, android :P ) that are pretty damn sweet.