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Is IT service delivery really changing?

The new world we’ve been hearing about for years is slowly drifting into focus. Globally distributed businesses demand round the clock access to services, and new technologies (or updates of old ones) provide an expanding number of choices for building and consuming them. Consolidation, convergence and virtualisation - there’s …

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LeanITmanager

Speed matters

John, I agree with your observation, but time to make the transition is a luxury IT cannot afford: “business continues during the refurbishing”. To many IT departments “the cloud” can be seen as a supply chain partner or as a competitor. IT needs to make the same transition that manufacturing made some years ago: from the manager of the factory to orchestrator of the supply chain (I collected some pointers about this at http://bit.ly/GP100227). But, if the head of the factory is too slow in making the transition, a new supply chain czar is likely to be recruited.

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