Sale of Goods Act
That piece on the Bush boxes seems to give Harvard a bit of an easy ride. For example: "However, it pledged to charge owners just £15 to have their set-tops replaced with new, BBC iPlayer-capable kit."
JUST £15! The boxes clearly had a fault when purchased and so, under the Sale Of Goods Act, should be replaced or repaired foc for up to SIX YEARS after purchase.