Had a chuckle today...
Sitting in a pub (natch) opposite the DNA shop (my ex-service provider's shop). Yesterday, I 'churned' to Saunalahti - another provider. Cheaper, much. So much so, I can call my girlfriend - also 'churned' - free for 300 minutes a month.
I wondered whether I should go into the office and register my change/cancel the contract. (No, Soile - my g/f - told me it's automatic)
Then, I remembered what it was like a couple of years ago, when I had to collect a ticket to wait in turn. For oh, 15 minutes or so? (Didn't bother, once I'd got my ticket I could see the LED display announcing the next customer from the bar. I'm not stoopid...)
Today, I laughed to myself and wondered what's the point? No-one walked through the door while I was, erm, imbibing for 30 minutes. No need to take a ticket. Front-facing staff? Oh, that'll be McDonalds.