Got what it deserved
So much for HP's aggressive overseas outsourcing policy.
As a French customer paying 6-digit (in euros) maintenance and support bills to HP every year, we get to speak to people from the other side of the Mediterranean Sea all the way from the initial call to tech. qualification, spare parts delivery planning etc. "Speak" is too much a word though, as their control of French is less than adequate, and I'm not even talking of their technical skills. Recently one of them I called for reported ECC RAM errors on a Superdome partition asked me what version of Windows I was running on that (big) box.
The same people who pick up the phone for John Doe who's bought his Inkjet at Carrefour (or Tesco, pick up your favourite supermarket chain) and can't find the USB plug.