BT revenues for the three months ended 31 December 2009 were down four per cent on the same period last year. Revenue was £5,198m but better performance from BT Global Services and continued group-wide cost cutting meant operating profit was up to £690m, compared to £578m last year. Ian Livingstone, BT's chief executive, said …
How would a normal business react?
As opposed to the fixed "we are still a monopoly" minds at BT who will simply increase prices yet again.
See the recent letter from Warren Buckley about the "useful features of your landline" which on the back and in smaller sized print listed the April increases.. Even smaller print at the bottom tells you those prices are only correct at December 2009.
How many customers are they prepared to lose before taking a common sense approach?
Did you read the same article as me? It says that profits were UP by £120M for the quarter.
Drop means less, doesn't it?
"BT Retail made £2,061m, a five per cent drop,". That's cropped from the article. I stick with my previous opinion.
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