BSkyB has claimed victory in its long-running contract dispute with EDS, the services giant now owned by HP. A ruling was delivered to the firms today, and it is believed that the ruling accepts one of BSkyB's five claims, while rejecting the other four. However, British TV firm BSkyB sees this as a vindication of its claims, …
Some mix up with the dates here
The takeover talks were in 2008.
How did HP miss a then current court case?
Now if only..
Some British local and national governmental departments were so eager to take on suppliers.
Surely, you mean "Weren't so eager.."?
It's being Eager that got the Gov et al in the mess with Fujitsu and EDS in the first place.. and NOW look at state it's in: a catastrophe!
I know I shouldn't rock the boat whilst in it, but come on..!
"As the world’s largest technology company, HP has built a solid reputation based on strong governance and adherence to the highest ethical standards.”
Is this the same HP with mainframes falling over leaving companies in the lurch, especially since the "back-up" system fell over as soon as it was asked to take over?
There are other publically known cases, and quite a few very private ones that shall not be talked about (but may be in folders left on trains).
A reputation? HP? Yup. Solid reputation. Good one? You must be kidding.
Funnily enough, I am writing this on a HP Premium range laptop that has touch sensitive keys that are often not touch sensitive, and sometimes operate by themselves. After the "repair" took 1 month, when it broke after only 2 weeks, I'm not sening it back again until it takes out the WiFi.
In all the years I've worked with hardware manufacturers, HP is one of the best. Sure, they have had their 'problematic' areas, but I would disagree with your comment: "A reputation? HP? Yup. Solid reputation. Good one? You must be kidding."
I do hope that wasn't as aposed to, say, Dell??!!
There are better, yes, but so much more that are worse..
Name and shame please!
What CRM system was it?
it was rather imaginatively called,,,,,,,
Chordiant. And it was to be written using, you've guessed it, Chordiant
I understand that if you ring Sky custmomer service today they are using a system of the same name and same toolset that was written by a bunch of contractors they hired in to do the job and then support it for less than the price EDS would have charged. That's what BSkyB really wanted - cheap.
I wouldn't like to be the one single person that HP claim was responsible for any "lies or deceit", assuming they are still about.
Coat because it was cold doing the analysis in Dunfermline, but the breakfasts were nice in Edinburgh.
This would be the EDS who's ex staff recently went on strike because they were being treated like incompetent second class citizens?
Hmmm...... Wonder how EDS got that reputation?
"The installation eventually took six years to complete and cost £265m."
That's actually pretty bloody good for EDS!
Contract signed in 2000, EDS & Sky part company in 2002, system took 6 years to implement.
So who cocked up for the other 4 years?
Paris (obviously) as she is an expert in cock-ups
Pedant's Corner, El Reg Stylie
As an ex-EDS employee I left the company in early 2008 when it was still very much not owned by HP, so the statement "taken over by HP in the first half of the 2000s" is more than a little inaccurate. I'm somewhat surprised that the proofreading let this through as later in the article your quote from an HP spokesman includes the phrase "acquired EDS in 2008".
C'mon, El Reg!
Actually "the first half of the 2000s" can be interpreted in many ways. I would consider any year up to 2449 to be in the first half of the 2000s, the 2000s as far as I can see would refer to the entire millenium.
Anyhoo why do people get into these contractual problems with suppliers? If I want my central heating system fixing then I ask for a quote to get it working properly again. If the supplier comes back with a simple itemised quote of parts and labour the I'm not interested, unless it clearly states that it is to fix a specific problem - for example "To: Rectifying low pressure in central heating system." Otherwise if the quoted work did not fix the problem I could end up getting charged for further work. Likewise why do these companies not write up a good solid spec and get the supplier to quote for a system to meet that document? Probably because they don't know what they want in the first place.
Well, I suppose I shouldn't be laughing. I'd like to believe that some actuary or legal beagle at hp knew about this pre-purchase, did the research and assessed the risk, and then the management took it all into consideration, set aside a contingency fund, and then went ahead with the purchase. Then again, there might be some actuary or legal beagle currently being kicked around Amen Corner by a not-so-chuffed manager! I wonder what the legal bills are on top of the payout, and how high those legal costs could go in an appeal?
It's amazing what companies do miss during takeovers. A company I worked for bought a company in India and assumed they could move into their New Dehli building as a new Asian HQ. Unfortunately, no-one did their homework, and it turned out the building had not been built with the right paperwork and was scheduled for demolition. Our VIP for Asia turned up for his grand opening about ten minutes before the bulldozers arrived!
On the payroll
Interestingly enough Mark Hurd, HP's CEO, also finds time to serve on Murdoch's Board in the US. He does this because running HP isn't a full time job. Well it won't be by the time he's decimated the workforce completely anyway.
Knowing him he'll get the fine back in travel expenses and meal allowances.
Go ? Well it's a subliminal mesage to Marky boy innit?
But EDS had such a "great management team".
From the judge's transcript:
Joe Galloway, former managing director of EDS's CRM practice, who was closely involved in EDS's bid to supply a CRM system to BSkyB, claimed in evidence that he held an MBA from Concordia College, St Johns (1995-1996).
But the degree was not genuine and was not obtained by study in 1995 to 1996, Sir Vivian Ramsey says in a judgment issued last night.
As soon as EDS discovered Joe Galloway lied in court it dismissed him, the judgment reveals.
One of BSkyB's QCs, Mark Howard, obtained a degree for his dog Lulu to prove the point that degrees from Condordia College could be gained with ease.
"Without any difficulty the dog was able to obtain a degree certificate and transcripts which were in identical form to those later produced by Joe Galloway but with marks which, in fact, were better than those given to him," the judgment says.
and later on:
"In my judgment, Joe Galloway's credibility was completely destroyed by his perjured evidence over a prolonged period.
"It is simply not possible to distinguish between evidence which he gave on this aspect and on other aspects of the case.
"My general approach to his evidence has therefore to be that I cannot rely on the truth of his evidence unless it is supported by other evidence or there is some other reason to accept it, such as it being inherently liable to be true.
"Having observed him over the period he gave his evidence and heard his answers to questions put in cross-examination and by me, which have been shown to be dishonest, I also consider that this reflects upon his propensity to be dishonest whenever he sees it in his interest, in his business dealings.
"Whilst, of course, this does not prove that Joe Galloway made dishonest representations, it is a significant factor which I have to take into account in assessing whether he was dishonest in his dealings with Sky."
I can just imagine that HP were delighted to find all this out, after they'd bought EDS. I wonder who negotiated the, now, infamous US Navy deal?
What do you expect....
If a customer changes the goal posts at every opportunity then costs will spiral - upwards!
The BSkyB's tech team didn't know their arses from their elbows and often changed their minds which makes solution providing very difficult.
£200m to HP is pin money but that said, the legals during the EDS purchase would have set aside much more that this in a contingency fund.
It's all irrelevant anyway......I'd be surprised if Hurd and Murdoch didn't resolve this over a game of Golf! Outcome being HP will donate a lump sum to BSkyB's chosen charity!
adherence to the highest ethical standards
Unless we rather unkindly drag up the spying on directors, illegal wiretaps, etc, etc
It went live in 2006