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back to article BT reveals faster broadband pricing

BT's new faster broadband service will cost from £19.99 per month, it's been announced today. The group's Retail division will sell connections based on fibre-to-the-cabinet (FTTC) technology as "BT Infinity", theoretically capable of downstream speeds of up to 40Mbit/s. There will be a £50 connection charge for the basic …

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Anonymous Coward

"20GB per month usage allowance"

Are you fucking kidding me? On a £20pm package?

Hello, 2005 called, they want their usage allowance back.

Fucking chancers.

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Anonymous Coward

Quite

20GB sounds a lot, and might lead to uniformed cries of "if you weren't torrenting all that animal porn, you'd not need more data allowance", but really truly.. a couple of modern games snagged off Steam (lots of great deals, so not an expensive passtime, normally), and one HD movie on demand, and you're already over your cap.

That's ludicrous- as lame as Orange's "unlimited" data tariff which is a mere 750MB per month (!).

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FAIL

20GB sounds alot?

I downloaded 240GB of LEGAL data this month. £24.99, 100% no off-peak limits.

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Ridonkulous....

I wouldnt touch it.

i pay a fiver for 16Mbit (actually about 10Mbit) with 1.3 Mbit upload (actually that) of UNLIMITED data. I also get FREE FIXED IP and N router. They dont traffic shape either (and i would have noticed!)

I could get a bit of a faster speed for a lot of more money and probably some appaling limitations, so no thanks.

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Silver badge

Mr.

20GB may be ample for non-regular users, but they won't be the sort of people who would want a faster broadband.

I can't see ANYONE choosing that tariff!

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@Super Tim

Who supplies that service? Sounds interesting.

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Anonymous Coward

letters and/or digits

And if you ever DO get to use the full 40mbits (not likely) your 20GB usage allowance will be gone in a little over 1 hour. Seems a bit silly that they would even sell a package that'll theoretically give you only an hour and 6 minutes usage before you have to stop for the month.

This is BT we're talking about though.

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N2

Hmm, good but

Ive no doubt that early adopters will whoopee for the bandwidth but I suspect it will eventually be just as congested as 8Mb/s.

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Anonymous Coward

I would be SO disapointed if I didn't have Virgin

"UPTO 40MBs speeds" says BTs blurb

"Max Speed 4MBs" according to BTs checker

OOOOHHHH I can practically feel my face melting with the blistering speed.

Just slightly slower than the 20Mb I pay for and get from Virgin.

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Virgin?

Enjoy your P2P Deep Packet Inspection trials.

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Silver badge

20GB limit

Bit cheeky to call it "Infinity" and then limit it to 20GB...

Admittedly for a fiver more you get "unlimited" (which won't be) and a much nicer upload speed.

But they won't be rolling out near me for a few years yet. Which is good really, because after Phorm I don't want to be tempted back to these bastards.

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Megaphone

fair usage

Now the unmetered package, will that be the same as the current "unlimited" package, where when you use over 80GB per month, your connection is dropped to 1MB during "peak hours" or 5PM to Midnight? I can understand dropping connection speeds for fair usage on heavy downloaders, but 1MB is way too little! You struggle to do simple things such as YouTube with that type of connection!

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Thumb Down

Ooh cheeky

BT Infinity availability checker, headlined with a big shiny arrow saying "CAN I GET BT INFINITY?" ... put my details in... result: "Great news! We have tested your line and you can get the UK's most complete broadband, BT Total Broadband." not "No, you cannot get BT Infinity".

Bet that'll catch quite a few out.

@AC 13:50 - derp, they make the cheap package shit so everyone goes on the more expensive one. After all the difference in BT's costs between the two packages will be minimal, so why not shepherd everyone on to the one that nets them an extra fiver?

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Anonymous Coward

derp

Where are you getting this "extra fiver" stuff from?

It's clearly £8pm more, meaning it'll cost you an extra £144 over the course of an 18 month contract.

A sleazy marketing trick yes, but that doesn't make it excusable.

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N2

Bastards

@ Great news! We have tested your line and you can get the UK's most complete broadband, BT Total Broadband." not "No, you cannot get BT Infinity".

You can put money on it they will dig their heels in like crazy to keep the business for those who get caught out

Time to dust off the "Distance Selling Regulations"

http://www.oft.gov.uk/shared_oft/business_leaflets/general/oft698.pdf

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Boffin

re: derp - maths, we've heard of it

Did you do some other maths that was different from the rest of the world's? £24.99 - £19.99 = £5pm.

It'll actually cost you an extra £40 over 18 months, as you don't have to pay for the £50 "installation charge". So for an extra £40 over 18 months (or about £2.20pm) you won't have to suffer the ridiculous cap or the crippled upload speeds.

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FAIL

@ Derp - Extra fiver

<quote>

Where are you getting this "extra fiver" stuff from?

It's clearly £8pm more, meaning it'll cost you an extra £144 over the course of an 18 month contract.

<\quote>

£24.99 less £19.99 was £5.00 when I last checked how arithmetic worked, maybe it has changed.

So 90 quid total more over the 18 month contract in monthly fees, minus the £50 for the activation fee you don't pay and it's effectively less than £3.50 a month more.

Yes it is pure marketing to get people to go for the higher package, but the differences for what is offered indicate more value than you claim.

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Anonymous Coward

Ah, BT!

"There was a problem checking your information - please try again later. If the problem persists; please call us on 0800 085 7343 for further information. Our advisors are available from 8:00am to 9:00pm, Monday to Friday, from 8.00am to 8.00pm Saturday and from 9:00am to 6:00pm on Sundays."

This sort of thing is why I wouldn't use them even if they did price it decently.

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Silver badge

Errr...

I don't think I'll bother. Apparently I can have BT Total Broadband with a download speed of 0.256Mb. I'll stick with my existing one which sits somewhere between 3 and 4Mb.

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FAIL

FTTC at an exchange doesn't cover all cabinets!

Just because your exchange is upgraded, don't expect that you will be able to get it!

I live in a town which has had FTTC deployed. BT has upgaded _less than half_ of the cabinets (77 of 179), concentrating on areas which already get reasonable ADSL2+ speeds.

Most of those connected to the 77 upgraded cabinets have a choice of 50Mbps Virgin, up-to 24Mbps ADSL2+ or 40Mbps FTTC. Those of us on the outskirts of the town are still left with 512kbps!

Seems backwards to me.

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FAIL

Infinity is one thing...

... traffic shaping is another entirely. I notice the BT don't give any QoS guarantee with this lightning fast connection. It'll be just like the M25 and M42 variable speed limit zones - completely jammed up and nobody getting anything quickly - or practically empty but traffic still 'shaped' down to something depressingly low.

Why do we make such a meal of providing _real_ high speed access compared to other 1st world countries? And Gordon wants high tech to lead us out of recession.

BTW if we all agreed to only sign up for packages where the QoS part of the terms and conditions were both clearly stated (hard facts please) and reasonable, maybe the ISPs would get the message. I'm still with Zen, have been for two years now. Not the cheapest but zero traffic shaping.

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Anonymous Coward

To be honest, I wouldn't want to touch BT as an ISP

..after the Phorm fiasco anyway. I am sure that proper ISPs will offer service over the same infrastructure before long, anyway, so use them.

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Megaphone

Too right.

I got shot of 'em after Phorm and I made damn sure that they knew that's why I was leaving too.

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FAIL

Fail already

I've just been to the availability checker and put my number in and all I'm getting is a blank screen with "Exception - Internal Server Error". Perhaps they haven't got the bandwidth to cope?

d'oh

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FAIL

that is soooo NOT wow

i'm with BE (not BT) for broadband, I pays my £14/month and i gets my "up to 24Mbits" which in reality equates to a gnats chuff under 16Mbits actual download speed.

BT's new Less For More deal is clearly aimed at the uninformed, thoug I'm sure many of BT's own workers may think it's a good deal - LOL

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Similar situation here

I can't get BE where I am, so I went with Andrews and Arnold.

I pay £30 per month for 100GB evening / weekend, 6GB "Work hours" (when I'm not at home anyway). Speed is not the defining factor.

I have never gotten lower than 8MB, hich is exactly what they said the exchange would be capable of, and Tech Support are all 3rd Line at least; Actually qualified engineers on the end of the phone!

I don't mind paying for decent service, and I'm certainly getting decent service from them.

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Also with Andrews and Arnold

excellent service and download speeds. I can be downloading at 10pm at the same speed as at 3am (assuming other end is not overloaded!!)

for 17.95 you could buy 2 units a month which could get you

1gb(20cn) or 1 1/4gb (21cn) during the day mon-fri (if you work this shouldn't be to much of an issue)

25gb between 18:00 and 02:00 and 06:00 and 09:00 (0.25 unit)

750gb between 02:00 and 06:00 (0.75 unit)

And extra Unit costs £3 so you could add 1gb during the day, 100gb in the evening or 1tb during the night!

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Happy

oops, forgot to mention,...

BE is unlimited! Not in the BT, Orange, or Virgin sense, but in the real actual genuine dictionary sense. I could download at max speed all day every day (assuming i could find something interetsing enough to warrent wasting my life downloading all day every day in the first place).

Go BE

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Silver badge

BE Unlimited?

Sarah Davis, they do have an AUP, but even taking down 100gb in a month [getting a fresh set of linux ISOs for my VM server...] I didn't even get so much as an email asking what I was doing.

Alas, they aren't in teh Scarborough exchange where i have moved to, otherwise I'd be with them again - quite a shame really, they aren't bad at all.

Steven R

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Anonymous Coward

Yes and not

I have server at home and transfer files to/from my friends a lot. Usually I do about 40-60GB up per month, plus about 100-200GB down. Not even an email from BE.

Also they always inform before any works that can affect the connection. Except of that time download is always full speed, even afternoons and evenings.

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Paris Hilton

Great Checker

Can you get BT Infinity - just fill out all your details not just phone number but house number and postcode.

And then - no you can't get a fraction of the advertised speed, so need some other product.

How about is BT eligible for "Great Company of the Year award" .. just fill in the details

.....

checking....

.....

Well done you are eligible for "Crap Company of the Year award"

Paris ... bunch of .... etc

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FAIL

Bah!

Off I scuttle to check their faster broadband option.... only to find I can "still" only get "up to 8mb" which in reality means 300kbps during the day up until about 11pm when I get about 5mb.

My Three mobile broadband works at a consistant 1mb at all times..... and it costs less! Typical!

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FAIL

Hey BT!!!!!

How about sorting out some decent speeds before messing around with the prices. For those of us more than 20ft from the exchages are stil getting speeds only slightly better than running with damp string

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FAIL

Missed the point a little

That's kind of the point of FTTC, it mean you don't have to live 20ft away from the exchange to get decent speeds because the damp string between the cabinet and exchange is replaced with fibre.

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FAIL

I hate BT

"BT always give you the best speed possible on your line. The actual speed could be lower and is dependent on several factors such as whether you have internal wiring, our network management policy and the number of people using the internet at the same time. Speeds are generally lower in the evening at peak times."

What this should say is "BT always gives you the best speed possible here on this page, however we do everything to throttle the speeds across the country. You'll be the luckiest person in the street if you get half of this, what with every home in the UK having internal wiring these days now that gas lighting has all but dissappeared since the 1940's. Our network management policy has noted that you use iPlayer a lot, and download movies to your PS3, and have the cheek to NOT have BT Vision. Well we don't like that, so you can drop the speed down to 2Mb max. Oh? You're one of the 65 million people in the country who works for a living and only access at peak times? Well have half a meg then..."

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Paris Hilton

BT can get stuffed.

I'll stick with with BE Pro* at £21.97 a month and live with ~18Mbit down and ~1.2Mbit up. BT is an appalling company with a near monopoly and really should be broken up.**

* No doubt, other ISPs are available.

** This will never happen under either Gord or Dayyve.

Why Paris? Because I shall use my 18Mbit connection and download some media content of her now.

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Badgers

happy being..

21 down 2.1 up here. oh and 10ms ping to speedtest.net MK server @ ~100 miles!

annex-m & fastpath Bt dont even know what that is! hahahah

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Virgin XL costs more than £20

Their terms specify:

*Plus a Virgin Phone line for £11 a month

Add to this between £3.45 and £7.95 per month for your call package (which does not include 0845+0870 numbers). Plus pretty restrictive daily download caps. Not so cheap now huh. BT works out cheaper if you select the right tariff.

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Errr . . .

. . . BT require you to have a BT phone-line, which is around £13 a month.

Be* Pro all the way, 19Mb down and 2.2Mb up for £21.50 a month.

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Unhappy

Like I say

It depends what BT tariff you are on. Most include the line rental.

My major gripe with Virgin is their traffic policy. You have to go for their £28+£11/month XXL package to get uncapped.

Otherwise with today's bandwith demands for HD content, it does not take much to burn your 1.5GB allowance between 4pm and 9pm. This is not made clear at purchase time and I think their sales blurb it is downright misleading. I quote:

"We think you deserve more. So no matter which of our fibre optic broadband packages you chose, you get unlimited1 downloads. That means you can download as much music, as many films and as many photos as you want without having to worry about going over any kind of limit."

In fact, this is completely untrue. You are subject to their "fair use" and traffic policy which "operates from 4pm to 9pm and 10am to 3pm to ensure a consistent user experience".

So BT's offering does not look so bad after all.

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Virgin XL costs more than £20

*Plus a Virgin Phone line for £11 a month

But wouldn't you need BT line rental has well as the Infinity package? which would adds £11.19 to the total cost of getting Infinity.

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FAIL

But VM still cheaper

£30 without a phoneline, no call tarrifs. No download caps, but traffic shaping between certain hours.

With BT you have to have a phoneline, and insist on a call package (even if you don't want the line for voice calls)

£11.54 + £19.99 = £31.53, and a download cap that would expire in less than a week if you actually bother to use the service to it's potential. Terrible!

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BT suck balls!

errrr you only get 1.5GB between 4 and 9pm with the 10Mb "L" package. I just moved from BT to Virgin on the 20Mb "XL" package (£31 PCM), 4 months ago and it's a far better service. Yeah, I can only download 7GB between 10am and 3pm and 3.5 GB between 4 and 9pm, but at other times I download around 200Gb a month and get slightly under 19Mb consistently. There hasn't been a peep out of Virgin. BT on the other hand are an utter nightmare. Download more than 80 GB in a single month your connection will be throttled to arround 1Mb between 5pm to 12am for the remainder of the month. So if you download say 80Gb by the 10th of a particular month you will be throttled for the remaining ~20 days. Virgin are far from perfect but at least they have a clear and transparent throttling policy. Something that cannot be said for BT. Plus even with the throttling you still have a usable connection (5Mb, providng your on the XL package) whereas with BT it is pretty much unusable.

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Latency

Plus even with the throttling you still have a usable connection (5Mb, providing your on the XL package)

But you don't. They throttle the line by massively upping the packet latency. I've seen it go as high as 10 seconds! So instead on the line going down to a usable 1 or 2MB it actually becomes unusable. The Virgin call centre staff absolutely refuse to discuss latency, relying on customer ignorance with what the speed checker they point you at is telling you.

Like I said above, their sales marketing is downright misleading. How they can boldly state that you have unlimited downloads is beyond me. But it's not just Virgin. Like the energy companies, they all rely on spin and complex terms and conditions to hide the gotcha's and true price.

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@Neill Mitchell

I don't know where you are in the country but my connection, when throttled, is still more than usable: unthrottled 19Mb with 19ms ping, and throttled 5Mb with ping 38ms. With BT my ping was NEVER less than 100ms...........

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Thumb Up

Yes BT suck, but..

Looking at it in a positive light, in means the infrastructure is going in, the technology is working (hopefully), so it's a matter of time before it's going to be available for decent ISP's to get their hands on.

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Infinity?

The only association with Infinity is the wait for any reasonable service.

I had the "Great News" that BT can take great delight in telling me that they can now offer me 1 Mb less than I already enjoy.

With the extra 50p monthly they will grab through my phone bills what will they provide.

Expect it to be Road Tax. All tax, no roads. All 50p, no improvement.

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FAIL

My line - what line?

It says I can have 5.5Mb on my line - except I've never had one since I moved into this address about 14 months ago, had enough of BT at my old one.

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3rd world

In Japan they get 100mb connection, got speeds of 5mb downloading and up around 2mb. In this country I'm lucky to get 500k and I live in a major town. I guess its why the UK is fucked.

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FAIL

infinity or inphormer?

BT can Phuck off!

Phail.

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