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back to article Small biz loves VoiP, not air miles

Small businesses increasingly see new technology as a better way to communicate with international partners than traditional business trips - especially with budgets under strain thanks to the downturn. One in four UK SMEs talk to international colleagues every working day and over half believe they, or a colleague, have gone on …

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Anonymous Coward

Colleagues vs customers

All of this is fine, at least when talking to colleagues. They are generally a bit more understanding and constrained by the same budgets.

Customers, however, are a different breed. If anyone seriously expects to gain or keep a customer without a personal appearance they're delusional.

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