Well, THERE'S your problem ...
"A new report says there should be more central coordination of the use of IT in government."
IT is about making systems work as smoothly as possible, so the local userbase[1] doesn't get in the way of coffee breaks (in general, there are exceptions).
Government is, globally, about individuals advancing their careers, regardless of what hoi polloi[2] is experiencing at the local level.
The two are really an anathema to each other ... If anyone can marry them in a way that works in the real world, they will have the ultimate "killer ap".
[1] for varying values of "local" and "user" ...
[2] It's "hoi polloi", not "the hoi polloi". Look it up. Pet peeve.


