BT Local Business
I am an employee of a BT Local Business.
As any company will know, nine times out of ten, the only press worth printing, or the only comment people take the time to register is bad press and bad comments. How many sales companies have 100% customer satisfaction ? How many companies even bother about customer satisfaction or target themselves on it ? BT Local Business care about and are targetted on customer satisfaction.
My Local Business office prides itself on customer satisfaction and referral business. We have case references of very happy customers. Sweeping statements like some of the above dont do anyone any favours.
If one of our customers has a problem, then we try our level best to sort it out, either internally within the local business office or directly with BT.
Bear in mind we are a sales office, we actually employ customer service managers and account managers, we pay this cost ourselves, its not funded by BT. These are non-revenue generating people, employed to ensure customers are happy. If customer satisfaction wasnt important, why would we bother ? That said, you cant please all of the people all of the time, no matter how hard you try, or how much effort you put into doing so.
The cuts mentioned are indeed BT cuts and not LB, but they will have an affect, the levels of support we, as an LB have, will diminish, and I am gutted, absolutely gutted, for my colleagues and friends that have supported me for five years, that will probably find themselves out of a job, or put in the position where they have to take a job unrelated to their qualifications/experience in another part of BT, possibly in another part of the country.
Some people arent happy unless the whole world is a miserable as they are, and want to tear down the world. 'Why not get rid of 100% of them ?' Thats right, put another fourteen hundred people on the dole, fourteen hundred people not paying taxes, or contributing to the welfare of others. Makes a lot of sense doesnt it.
Sales people laughing ?? That has to stop, there will be no laughing in this country, dont you know there's a recession on ? Laughing whilst doing your job, shall, from this day forth, be punishable by death !
Amazing how anonymous people hide behind their PC's and think they can poison the world with their slanted view of the world, and their poisonous comments.
Me... I'm going into work tomorrow, I'm going to apply myself 110% to my job, I'm going to make one or more of my customer's lives easier with the raft of products I have at my disposal.
By the way, all BT local Business offices are more than happy for customers to visit their offices to find out exactly how we work. So dont take the comments of the few disgruntled people on here to be the norm, come and see us, see for yourselves, make your own mind up. There are forty nine offices, across the country, so theres bound to be one not too far from you.