Spot on - thanks for this article
This article is spot on.
I think that the business managers must continue to develop their understanding of IT and use it to be able to successfully take the transition between a business need to business project to ongoing IT support and maintenance. This ability is so far rare but ithat is changing.
On the subject of complex and often confusing budgets, at a very low level, I've seen this fighting over allocation of cost taking place. We recently went through a project whereby printing was rationlized -> rather than having a printer of everyone's desk MFD's were put into place and different departments charged for their individual printing including toner, paper, ink etc. The amount of disagreement of the proporation of the printing budget owed, even after a login code was used to allocate the printing to specific department, was huge and still goes on.
What's it going to be like when 7 different businesses occupy 7 different virtual servers in a data centre? How do costs get allocated then?