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back to article UK etailer calls self 'the last place you want to go'

Dixons, the UK electronics etailer, has a new tagline. "Dixons," its homepage reads, "the last place you want to go." See for yourself: Dixons - the last place you want to go to Countless Reg readers are questioning whether the site has been hacked - or defaced by a disgruntled employee. But the company insists the change is …

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Online only?

I'm pretty sure Dixons still has stores at Heathrow. They had three at Terminal 5 when I returned from London last week, including one under the "PC World" brand.

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Shops @ heathrow

They do

And charging "duty free" prices about the same as normal stores.

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Damn straight

Honesty in advertising - I love it.

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Not the only recent unfortunate slogan

I've seen another one like this recently - Argos' tv ads that say "helping you live for less" as a slogan at the end.

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FAIL

this is oooooooold

Welcome to 2 months ago! They've been running this ad campaign for ages...

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And in that vein...

...add used car ads which loudly brag, "This car won't last long!"

Yeah... I think I'll pass on that one, then.

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Anonymous Coward

"Challenger brand"

-- "Dixons.co.uk is a challenger brand..."

It explodes and kills 7 people?

"We believe this latest execution will deliver significant cut-through ahead of Christmas."

Heads will roll...

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No Shit Sherlock

With their history of extended warranty ripoffs & prices usually above the average, you'd only want to buy from them if the item in question really is a bargain.

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Pint

So long!

Sadly for the once proud-to-be-the-only-high-street-electronic-chainstore, that's a fitting epitaph!

The white-box internet outlets killed them off but they are still fighting on, but I can imagine out there in net-land the margins are smaller than Jordan and Peter's brains combined!

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Sorry...

You seem to think its a bad thing that they have gone. The were crap, oh and they are not gone they are now currys digital.

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No argument from me...

Last place I would ever shop? Can't argue with them on that score...

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Happy

Online Survey!

On visiting their site, just to see the amazingly dumb tagline, I was delighted to be faced with the opportunity to participate in a survey. So I did. Just so that I could take the opportunity to tell them how spectacularly dumb that tagline is.

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Anonymous Coward

Old news...

This campaign has been running for a while. It is basically saying go to a shop like John Lewis, find out all the information you need then come to Dixons for the lowest price....

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...at last..... ( @AC 05:56)

Thats better. Ive been banging my head against the wall trying to understand what it was all about.. Thanks for clearing it all up, now my headache will be gone in time for christmas.

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Coat

John Lewis?

didn't they just release results saying they'd had their best month/quarter ever. They must be doing something right whereas DSG is in the inevitable downward spiral into oblivion.

Mine's the one with a packet of Waitrose Chocolate Biccies in the pocket.

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Paris Hilton

Dixons

Never knowingly oversold.

I'd suggest doing it the other way 'round, get the best price from Dixons and then get JOhn Lewis to price match, you get the same prices and also the excellent JL aftersales service.

Paris, Over sold plenty of times.

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FAIL

JL never want my money

Every time I've tried to spend a fair amount of money with JL they manage to get me to shop elsewhere. Like the time they said they don't stock TVs that cost more than £2k, when several meters away was one priced at £3k! Mind you they didn't have the model I wanted for a few months after I purchased elsewhere, and even then it was more expensive. And then another time they wouldn't price match a DVD/HDD recorder against an in-store only offer at a shop about a mile away.

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FAIL

The last place...

I want to go is my own funeral... but I'd still go there before ever going to Dixons...

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Last place

It's like the saying "it'll be in the last place you look" - it's in the last place you looked because you stopped looking after you found it.

Similar idea? It's the last place you go because you'll buy all your stuff there.

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WTF?

Look...

'Look, we know fuck-all about it, but if you do your own pissing research, we'll sell it to you cheap. Plus an expensive warranty.'

And yet, my two minutes of research tells me they're no cheaper than Amazon, or even Argos. Even John Lewis isn't far off.

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Stop

Looks about right to me!

Just when you thought Dixons could de-skill its workforce no more, they play a blinder and have you communicate directly with a machine. We expect this at places like Argos, where you trawl through a catalogue before handing a chit over to someone who is purly trained to take your money (although, in fairness, I have gleaned useful info from Argos employees), but a company like DSGi who claim to have all the flaming answers? It's laughable!

DSGi were, are, and always will be, nothing more than boxshifters who value their customers and staff lower than their carrier bags!

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Roll it out to all of DSG

To make it more accurate, would DSG consider rolling it out to all of their sites such as Currys & PC World? Then it really would have some basis in fact :-)

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Coffee/keyboard

@Fazil

Where have you been? DSG International owns the Dixons, Currys and PC World brands in the UK, it still has outposts on mainlaind europe include other e-retailers (such as Pixmania) and bricks and mortar stores.

Dixons left the highstreet and has been replaced by Currys, the out of town retail stores are indeed branded as PC World.

Some how they remain the biggest electronic retailer in Europe!? How on earth they manage that I dont know.... but then X-factor got 19 Million viewers, so maybe there is a correlation somewhere along the line?

If you had been reading the 'El Reg' over the last few years you would have kept pace.

but, as its Christmas and season of goodwill. I do see where your coming from it, it just didnt deliver.

As for he fact DSG group stores, its amazing they still exist. Overpriced, Shocking customer service typically by 16 years or ex carpet salesmens just peddling which ever over priced product (normally last years model) is top of this weeks marketing campaign. As for any qaulity of aftersales support! ?

Go to John Lewis, there prices are competitive with most highstreet and a fair raft of the e-tailers. Instore and aftersales customer support is excellent across all product lines. Wether its electronics or household goods.

It matters not to them that its a PC, TV or Sofa there staff are helpful, respectful and focused on you. Non of this snide surly "init mate" or "wot ever" culture to be found in DSG stores.

I have almost a big a pathalogical hatred of DSG as I do Jazz! So imagine the inormaty

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FAIL

May be old but someone has to point out how daft it is

As above. It's probably supposed to be a clever parody of the old joke "it's always in the last place you look" - because you won't keep looking after you've found it. But it doesn't work. Dixons and Saatchi and Saatchi are falling foul of Crap English Syndrome.

On the positive side : lot's of hits from people wanting to point and laugh at their moronism.

The the flipside : Ideally Dixon's will want them to go "oooh" at their low prices.

Low prices? Heh. Couple of "deals" and loss leaders on the front page and the rest is overpriced rubbish.

All ironic of course, when you bear in mind when they did have stores. Dixons would be the first place you'd go to find a TV or something then go somewhere decent/reasonable/trustworthy to buy it.

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well

it's accurate anyways - dixons are total twunts tbh.

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Hey it's working

The idea of marketing is to get press coverage. And this is doing that job quite well.

If some people visit dixons.co.uk and see their low prices and buys something, they've done their job.

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FAIL

That only works out if...

...their prices really are low.

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WTF?

100% Right...

... for all the wrong reasons. I only go into Currys/PC World to see the hardware in person. I would never buy from that bunch of work-shy undertrained muppets, even online.

I'm far more likely to do my research and then go into somewhere like John Lewis where the service if there is a problem will be (a) personal and (b) second to none. And the prices are pretty good as well.

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Happy

Not to mention the famed level of staff knowledge

"What's a VU meter?"

"Well sir that' stands for V.U. because it's what you want to view to find out what's going on."

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Makes more sense in their advertising

They've had these adverts on the Tube in London for months, but they make more sense in context. They say things like "Go to Britain's favourite department store, past the Haberdashery section and talk to Eton-educated Freddie who will find you the right TV [all in the John Lewis' colours and font] ... Then go to dixons.co.uk". There are similar ones for Selfridges too.

They seem to miss the fact that once your online there are far cheaper online alternatives!

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Happy

Outsourcing?

So, let me get this straight, they've outsourced their customer service to their competitors?

John Lewis should price match, undercut or come close to the prices offered by Dixons, then issue every floor employee with an iPod Touch or small tablet PC or similar, and while they're helping the customer pick the right HDTV or whatever, pull up the prices on Dixons site showing that they might as well just buy right now in the store.

Wouldn't be at all difficult to make that stupid tagline ring very true indeed. :)

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WTF?

@AC

No, no! You go to a shop like Dixons, Comet, PC World etc. to compare and contrast specifications and then buy it on teh Intarwebs for 2/3 the price of any bricks'n'mortar shop.

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Can't fault them on the slogan

I've been saying this for the last 10 years or more - "<expletive> Dixons! That's the last place I'll go."

Still won't go there unless it's either a life-threatening emergency (and I honestly can't think when DSGi could ever help in that scenario).

I'd rather head off to somewhere like John Lewis (other stores are available) and get it for less with a better warranty and staff that have a clue what they're selling (unless there's been a step change in DSGi staff and they now know what they're selling?)

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They're always known

"...(unless there's been a step change in DSGi staff and they now know what they're selling?)..."

What they've always sold - 3-year super extended warranties that happen to come with a box of electronic stuff ("uhh we don't really know what's in the box, it's just thrown in when you buy the warranty").

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FAIL

Want and need

Maybe the marketing people need to think about want and need. If it were "The last place you need to go" then (while still having some negative connotations" it would make far more sense and get closer to the message they are trying to get across - you don't need to look any further.

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hey nice execution

May it bring you great cut thorugh.

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And its been reversed.....

Have a look at the website now- the byline has gone.......

From my experiences at Curry's with a defective laptop- it certainly is the last place I'd willingly go in future.........

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Badgers

And then they see sense.

They have removed the tagline. It was a good giggle while it lasted.

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Happy

"Dixons.co.uk is a challenger brand and the campaign reflects this"...

WTF is a “challenger brand”? ... Sale people terminology is at times, indistinguishable from crazy moron terminology.

This Turnip is a challenger brand and the campaign of the little people that live under the stairs reflects this.

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Go

Disappears mysteriously into oblivion

The offending tagline seems to have been removed! It wasn't displaying a few minutes ago but was on the page source, I had to look like I was working (briefly) and upon returning to the source it's gorn.

What can we mock now?

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What can we mock now?

Oh really now, it's DSGi, mocking them is hardly rocket science is it?

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"That's the highest price I can do it for guv..."

"... and that's cuttin' me own froat."

Attribution to the writing god that is Terry Pratchett.

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Anonymous Coward

DSG Staff

Like other posters, I go to view physical hardware and have to bite my tongue every time one of them asks "Can I help you?" - I have this overriding urge to reply "I sincerely doubt it"

I tried to buy from their "buy online pick it up in store" because I needed a couple of laptops fast. One was the wrong spec and the other was already sold by the time I got to the shop about an hour later so don't waste your time with that option.

Shame - Dixons used to be a man-creche while my wife wandered aimlessly round the clothes and shoe shops......

Not that I'd ever buy anything from them of course.....

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Z80

@ "duty free" prices

As far as I know, the duty rate on some types of electronics is rather low or in the case of laptops, mobile phones and certain digital cameras, zero. That could be why the prices in those duty free shops in airports aren't that special for many things.

If you had room in your suitcase for a telly you could perhaps save a reasonable amount but I guess they don't sell stuff like that.

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Quite Good

I thought it was quite a good tag line, though not obvious taken out of context on their site, the ads in the tube read like an ad for John Lewis or Apple "speak to the sails assistant in the saddles, view the models in spacious hall" blah blah and then ends "and then go to dixons.co.uk, the last place you want to visit."

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dixons.. they do have one thing sown up...

my olds had lightning strike their TV ariel, and it toasted everything connected to it. digibox, VCR, TV, i think the DVD player and stereo bit the big one too.

covered by insurance, not a problem. but the insurance company would only give out dixons/currys vouchers. so they were kinda stuffed if they wanted value for money, or decent kit.

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Staff knowledge

My wife was looking for a digital camera in one Dixons and trying to get some info on the various models. She left PDQ when the PFY "assisting" her asked "what's a pixel?".

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IR

Advert

Advert for a local mattress store use a similar slogan:

"Shop around and then visit us last to see how you'll save"

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Unhappy

What a waist ...

I seem to remember a company called Total that was into Waste Management.

Fine, except that I remember seeing it split over two lines.

That's right ...

Total Waste

Management Company

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Leeds Utd

Don't they also sponsor Eland Road stadium, so as you drive past you have "Total Waste" plastered on the side.

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